Housing Assistant I

Bremerton Housing Authority•Bremerton, WA

5h•$25 - $40•Onsite

About The Position

The Housing Assistant I position provides customer service and clerical assistance at the front desk for potential and existing clients, and other visitors to BHA. The position reviews submitted documents for completeness and provides administrative support for the Housing Staff. This position is the first tier of a two-tiered position.

Requirements

High School Graduate or General Education Degree (GED): Required.
2 plus years of experience in Customer Service with face to face contact.
Experienced user of Microsoft Office programs, including Excel, Word, and Outlook.
This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
Accountability - Ability to accept responsibility and account for their actions.
Accuracy - Ability to perform work accurately and thoroughly.
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Autonomy - Ability to work independently with minimal supervision.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Dependability – Ability to actively demonstrate good attendance and importance of work to customer and peers.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Empathetic - Ability to appreciate and be sensitive to the feelings of others.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Self Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
Tactful - Ability to show consideration for and maintain good relations with others.

Responsibilities

Greet and assist customers or clients at the reception desk. Answer phone calls and direct the calls to appropriate parties or take messages.
Assist customers or clients with RentCafe
Audit customer provided documents for accuracy and completeness to determine whether to accept.
Assist the Housing Assistant II with entering new applicants into YARDI.
Keep records of customer interactions, details of inquiries, complaints, or comments, as well as actions taken.
Run reports and confirm data is correct. Transfer data from database reports into spreadsheets and verify information. File and retrieve documents, records, and reports.
Open, sort, and distribute incoming correspondence, including voice mail, faxes and email.
Prepare and/or mail responses to correspondence containing routine inquiries.
Provide clerical assistance to Housing staff as needed.
Keep lobby area clean and presentable for visitors.
Other duties as assigned.