Housing and Resource Navigator

A Sense of Home•Hawthorne, CA

7h•$30 - $35•Hybrid

About The Position

The Housing and Resource Navigator (HRN) is instrumental in providing support to individuals receiving services from A Sense of Home (ASOH), ensuring that they remain stably housed and have access to the resources necessary to lead a healthy, stable life. The HRN will support current and/or former foster youth in need of securing housing by researching, creating, and distributing lists of available housing resources, including providing referrals to landlords that are in partnership with ASOH. They will also provide new landlords with incentive letters and any additional information to build rapport on behalf of ASOH and the young people moving into their units. The HRN will also provide resource navigation to individuals, which includes providing connection to necessary resources such as food, transportation, employment, education, legal, parenting, health and wellness care, etc. Individuals served will also include those who were impacted by the 2025 Los Angeles Fires and need support navigating financial assistance and public resources. Additionally, the HRN will also collect data related to housing stability, attend housing resource networking events, and collaborate with public and private organizations to provide the best care possible to individuals.

Requirements

Must have access to reliable transportation as frequent local travel is required for the job.
Working with computers, cameras, scanners, phones, and printers
Using various software including client database software, cloud based software such as Google Drive, Zoom, and DropBox.
Communications over the phone, virtually and in person with persons outside the organization, supervisors, peers, etc.
Organizing, planning, and prioritizing work
Making decisions and solving problems
Processing information and verifying accuracy of data
Establishing and maintaining interpersonal relationships
Assessing the qualities of things, services, or people
Performing administrative activities
Documenting/recording information and maintaining logs
Evaluating information to determine compliance with standards/policies
Estimating the quantifiable characteristics of products, events, or information
Ability to process and analyze vague, abstract verbal and written instructions. Ability to visualize and assess abstract ideas. Ability to read, analyze complex documents, and communicate analysis in oral and written form.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Requires public speaking, phone conversations, use of email, writing letters and memos, face-to-face discussions with individuals or teams and contact with others.
Strong knowledge in reading, writing, and speaking of the English language. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the Company.
Knowledge of principles and processes for providing superior customer and personal services.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Working knowledge of email, social media networks, computers, smartphones, equipment, graphics software and CRM system.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Knowledge of applicable laws, regulations, and ordinances
Requires ability to lift, move, transport, and stage furniture and other home goods sometimes in excess of 25 pounds.
Requires using hands to handle, control, or feel objects, tools or controls and prolonged periods of standing and/or sitting
Requires competition or awareness of competitive pressures
Requires dealing with potentially unpleasant, angry, or discourteous people, including conflict situations
Requires making decisions that impact the results of co-workers, vendors, sponsors, donors, volunteers or the company
Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
Requires being exact or highly accurate. Also requires repeating the same physical activities or mental activities over and over - often with freedom to determine tasks, priorities, and goals
Requires meeting strict deadlines and adhering to tight timelines
Requires work with external individuals, organizations, businesses, or the public. Also, requires coordinating or leading others in accomplishing work activities and work with others in a group or team
Includes responsibility for work outcomes, results, and safety of others
Requires working in office space as well as warehouse space in cold or hot conditions as well as outdoors in hot, cold, wet, humid and/or dry conditions. Work is often performed in recipients’ homes. Also, requires ability to climb stairs or hills at times while lifting. Work is often performed in warehouse settings with tight spaces for travel/access. Requires ability to lift, reach, hold and move heavy items, at times onto and from shelving units.

Nice To Haves

Spanish-speaking preferred.
Prior housing case management experience preferred.
Relevant experience working in foster youth, transition-aged-youth, or homeless services is preferred.
Housing case management experience preferred.
Bachelor’s degree in relevant field is preferred.

Responsibilities

Researching, creating, and distributing lists with available housing resources for voucher and non voucher holders
Engage with landlords, PHAs, and partner organization’s case managers by providing incentive letters and relevant information about ASOH services, and when eligible, available ASOH referred properties.
Maintain positive relationships with property owners who have designated units for ASOH by ensuring the application referral process is efficient and that units are being filled as quickly as possible.
Share housing resources with ASOH Member community, and track/manage interest forms and application referrals.
Support ASOH Members in maintaining housing stability by providing resource navigation based on their individual needs.
The HRN must have a strong understanding of housing authority processes and documentation.
Meet with individuals to discuss their short and long term goals, and provide referrals to resources based on their unique circumstances, to ensure stability and help them achieve their goals. Meetings may be in person, zoom, phone, and offsite events including Home Creations.
Research, update and distribute resource information to individuals and to the broader ASOH Member community via social media, newsletters, and flyers.
Collaborate with Intake Coordinator when necessary to provide resources to incoming applicants.
Form and maintain connections with property managers in the community who accept housing vouchers and have available units.
Attend housing and resource networking events to increase access to resources.
Collaborate with partner organizations and case managers to provide the best care to individuals served.
Actively engage with participants at ASOH events with volunteers, donors, and alumni.
Collecting and tracking data related to resources and housing.