Housing Advocate

ADAPT Community Network•New York, NY

5d•Onsite

About The Position

The Housing Advocate provides housing advocacy, resource navigation, case coordination, and administrative support to individuals and families through the Housing Assistance Services (HAS) program. This role also supports the Older Adult Home Modification Program (OAHMP) through administrative, program tracking, and HUD related compliance tasks.

Requirements

Bachelor’s degree in Social Work, Human Services, or a related field preferred.
Associate’s degree in Human Services or a related field with a minimum of two (2) years of full-time related experience will be considered.
High School Diploma or GED with a minimum of five (5) years of full-time related experience working with homeless, underserved, or vulnerable populations will also be considered.
Experience in housing services, case management, advocacy, community outreach, or human services preferred.
Experience working with individuals with intellectual and developmental disabilities and/or older adults preferred.
Bilingual Spanish preferred.
Strong written, verbal, and interpersonal communication skills.
Excellent organizational, multitasking, and time management abilities.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Ability to interact effectively and professionally with the people we support, families, staff, community partners, landlords, and outside agencies.
Ability to maintain confidentiality and adhere to program and compliance requirements.
Proficiency in Microsoft Office Suite, email systems, databases, and other computer applications.
Ability to work independently and collaboratively within a team environment.
Passion for ADAPT's mission and demonstrates a commitment to the non-profit disability sector.

Nice To Haves

Bachelor’s degree in Social Work, Human Services, or a related field
Bilingual Spanish

Responsibilities

Provide housing advocacy, information, referrals, and resource navigation to individuals and families.
Assist clients with housing applications, subsidy programs, recertifications, and housing-related documentation.
Support individuals and families in addressing housing barriers, including benefits concerns and landlord/tenant issues.
Maintain an organized caseload and ensure timely follow-up, communication, and advocacy efforts.
Document all case activity, client communication, referrals, and progress notes in accordance with agency standards and timelines.
Conduct outreach and respond to walk-ins, scheduled appointments, and telephone inquiries in a professional and timely manner.
Research and provide information regarding housing resources, community programs, and supportive services.
Enter, maintain, and track client information within program databases, tracking systems, and electronic records.
Assist with intake documentation, file maintenance, scheduling coordination, and follow-up activities.
Prepare reports, spreadsheets, and supporting documentation for program tracking, internal reporting, and compliance-related activities.
Coordinate communication with clients, landlords, contractors, community partners, and outside service providers as directed.
Participate in team meetings, case conferences, outreach activities, presentations, and community engagement efforts.
Maintain confidentiality and handle sensitive client information in accordance with agency policies and compliance standards.
Provide general administrative and operational support to the Housing Services team.
Perform other related duties and special projects as assigned.