Housing Access Voucher Program (HAVP) Case Manager for the Division of Tenant and Owner Resources
About The Position
The New York City Department of Housing Preservation and Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. HPD maintains building and resident safety and health, creates opportunities for New Yorkers through housing affordability, and engages New Yorkers to build and sustain neighborhood strength and diversity. The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. The Division of Tenant and Owner Resources (DTOR), within HAS, is responsible for the administration of rental subsidy programs that serves over 45,000 households and 9,000 landlords in all five boroughs. These programs include the Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)/Shelter Plus Care (SPC), NYC 15/15, Housing Access Voucher Program (HAVP) and HOME Tenant-Based Rental Assistance (HOME TBRA). The Housing Access Voucher Program (HAVP) is a statewide rental subsidy program that supports low-income families and individuals who are homeless, facing eviction, or are at imminent risk of losing their housing due to domestic violence or hazardous living conditions. The program would be available to New Yorkers who may be ineligible for local or federal rental assistance programs. HAVP would help low-income New Yorkers achieve stability and retain permanent housing by subsidizing their rent: tenants would contribute 30% of their income, and the program covers the remaining cost. Through this support, HAVP provides a critical pathway out of homelessness and protects tenants at immediate risk of displacement.
Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or Education and/or experience which is equivalent to "1" above.
- Authorization to work in the United States is required for this position.
- Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.
Nice To Haves
- Excellent Communication Skills (both orally and in writing)
- Strong Customer Service Focus
- Computer Proficiency
- Bilingual a Plus
- Rental Subsidy experience a Plus
Responsibilities
- Manage a caseload of assisted or applicant households
- Initial voucher application screening
- Determination and verification of eligibility
- Client briefings (internal and external meetings)
- Prepare and send appropriate correspondence, track responses
- Document case files and electronic records, file preparation
- Rent calculations
- Review of yearly recertification’s of household composition and income/asset information
- Demonstrate ability to manage multiple cases while prioritizing cases for processing
- Attend mandatory trainings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
