Houseperson - Renaissance Boston Patriot Place Hotel

Hotel•Foxborough, MA

2d•Onsite

About The Position

Renaissance Boston Patriot Place Hotel, a Colwen Hotels property, is seeking a friendly and detail-oriented Houseperson. The role maintains the cleanliness and appearance of hotel public areas and assists the Housekeeping team with stocking and delivering supplies. The Houseperson handles a variety of daily tasks to support customer service and smooth hotel operations, working with little supervision while respecting guest privacy. Responsibilities include cleaning hotel interiors and exterior areas, maintaining back-of-house spaces, handling linens and trash, responding to guest and departmental requests, delivering items to guest rooms, supporting room attendants, and preparing function and meeting rooms. The position may also involve cleaning guest rooms, operating hotel washers and dryers, and moving or arranging furniture.

Requirements

Proven experience as a cleaner or housekeeper is preferred.
Perform consistent work to the highest standard.
Remain discreet and respect guest privacy.
Work quickly without compromising quality.
Ability to work with little supervision and maintain a high level of performance.
Excellent customer service skills; pleasant and friendly demeanor.
Detail-oriented and thorough.
Willingness to work a rotational 7-day work cycle, including evenings, weekends, and holidays.

Nice To Haves

Proven experience as a cleaner or housekeeper.

Responsibilities

Receive assignments or a shift checklist from the Manager on Duty (MOD) and prioritize tasks.
Respond promptly to requests from guests and other departments.
Check cleaning-cart inventory, add necessary supplies, and transport the cart to assigned work areas.
Clean and maintain the hotel exterior, including sidewalks, awning poles, signage, and the entrance.
Deep-clean assigned hotel areas, including shampooing room and public-area carpets, washing windows, and cleaning light fixtures and guest elevators.
Clean and maintain back-of-house areas, including the employee break room, executive offices, hotel laundry area, and employee restroom.
Dust and polish furniture and remove marks or stains from walls and furnishings.
Remove trash, dirty linens, towels, and room-service items from public areas.
Vacuum carpets and clean floors.
Deliver requested items to guest rooms.
Ensure soiled linens are laundered, including loading washers and dryers and folding sheets and towels as needed.
Clean guest rooms on occasion.
Notify the maintenance department of needed repairs or maintenance.
Clean and set up function and meeting rooms according to function sheets.
Move and arrange furniture and turn mattresses.
Empty trash receptacles and transport trash to the dumpster.
Take found items to the designated lost-and-found area.
Provide support to room attendants.
Perform other duties as assigned.