Houseperson

Springwood Hospitality • Rochester, NY

6d • Onsite

About The Position

The Home2 Suites is a Hilton branded hotel with 119 suite guest rooms. Our guests are able to enjoy our fitness center and complimentary breakfast each morning. The work that you do will be remembered for generations to come and thus we are in more than the hotel business; we are in the business of making a long-lasting impression on both business travelers and families that will want to return. Our work here has meaning. You are here to improve the lives of your fellow team members, guests, owners, and our community. Every day you can improve lives in your own, unique way and we strive to do the same for you, but it all starts with you! At Springwood Hospitality, we are focused on ensuring proper training not only for professional growth, but for personal development. We embody the Springwood Essentials in our daily work routine as well as utilize these same Essentials in our everyday life. We look for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

Requirements

• The ability to communicate with our guests in English is necessary to give them the service level expected.
• Have a thorough knowledge of emergency procedures.
• Must be able to lift and carry 50 pounds; push and pull 100 pounds.
• Wear proper uniform at all times in accordance with the standards of appearance.
• Must be thoroughly familiar with Associate Handbook.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Clean and inspect all public areas to ensure cleanliness standards have are met and that all areas are guest ready.
• Assist room attendants with heavy items such as mattresses and soiled linens.
• Deliver linens and necessary supplies to room attendants.
• Collect trash throughout the hotel including: room attendant’s carts, vending areas, offices, trash receptacles, and restrooms.
• Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
• Shampoo carpet, strip and wax VCT floors, and steam clean ceramic tile throughout hotel on a regular basis.
• Assists guests with front door and in unloading baggage from vehicles.
• Assist in other minor maintenance tasks, such as cleaning filters, replacing light bulbs, checking pool chemicals, plunging toilets, changes batteries, etc.
• Assist housekeeping and laundry operations as needed.
• Assists with snow and ice removal as necessary.
• Ensures meeting room is set-up, clean and ready for guest use.
• Practice safety standards at all times and be alert to hazardous conditions.
• Report or correct any hazardous conditions immediately.
• Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Associate Handbook.
• Other duties as assigned, of which the associate is capable of performing.

Benefits

• Annual Retention Bonus, up to $1,000
• 401K with employer matching contribution
• Multiple team member "thank yous" throughout the year, centered around holidays and special events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED