Houseperson

MCR • West Haven, CT

11d • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on maintaining spotless cleanliness in all areas of the hotel, contributing to happy guests, and ensuring product consistency and quality through diligent teamwork. The Houseperson is responsible for various duties to uphold these standards.

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed.
• Clock in/out for breaks at the designated time.
• Provide sufficient notice as directed by the supervisor when calling out for a scheduled shift.
• Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
• Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
• Kneeling: Bending legs at knee to come to rest on one or both knees.
• Crawling: Moving about on hands and knees or hands and feet.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Lifting: Carrying certain housekeeping items such as linens, trash, or vacuums.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile, using their names whenever possible.
• Contribute to great guest satisfaction scores through teamwork and effective recovery from challenging guest situations.
• Maintain strong knowledge of all hotel facilities and amenities, and be aware of and support all groups and events.
• Understand and utilize relevant technology for the role and practice proper phone etiquette.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed to ensure the hotel is well-organized and safe.
• Greet every guest happily with a smile while cleaning.
• Complete all operational checklists accurately and at designated times.
• Ensure handover reports are accurate and on time for effective shift-to-shift communication.
• Wear a clean, approved uniform and be well-groomed, with a nametag and a smile at all times.
• Communicate clearly, honestly, and professionally with team members.
• Demonstrate a 'Can Do' attitude, willing to stretch beyond traditional role to meet business and guest needs.
• Collaborate with all team members to create a welcoming environment for guests and a positive workplace.
• Store and retrieve luggage or packages for guests.
• Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
• Collect trash from all exterior garbage receptacles and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
• Deliver trash and soiled linen from housekeepers to the laundry room.
• Monitor placement and condition of public space furniture and report issues to management.
• Maintain stock levels in guest floor linen closets and replenish amenities and supplies in assigned guestrooms.
• Stock and maintain housekeeping carts.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed