Houseperson

BORDERTOWN / INDIGO SKY CASINOS•Wyandotte, OK

2d•Onsite

About The Position

The Houseperson is responsible for maintaining a high standard of cleanliness throughout the hotel, including guest rooms, corridors, public spaces, and RV Park restrooms. This role involves stripping rooms, disposing of trash, managing linens, replenishing supplies, and assisting with room cleaning. The Houseperson also ensures public areas are clean and up to health standards, operates cleaning equipment, and reports any maintenance issues. Additionally, they deliver guest requests like cribs and ironing boards, handle lost and found items, and maintain a friendly and professional demeanor.

Requirements

High School diploma or GED.
Above average oral communication skills
Excellent customer service
Problem solving capability
High capacity for learning
Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.
Strength to move up to 50 lbs. at a time.
Must be able to stand or walk for a minimum of 8 hours and maneuver in or outside the casino.
Visual acuity to observe and react to handle customer complaints or questions.
Ability to work in a fast paced environment.
Must be able to bend, kneel, twist and stretch/reach above head.
Have good dexterity in fingers

Nice To Haves

2 years as housekeeper or house-person preferred.

Responsibilities

Strip rooms of used linens, trash, or other debris prior to the room being cleaned.
Gather all trash, or other debris, and dispose of it properly and in the designated areas.
Separate different types of linens and towels and place them in the appropriate areas.
Retrieve and replenish supplies for guest rooms including, but not limited to, bed linens, blankets, pillows, glasses, bathroom amenities, towels, duvets, scarves, room accessories, or furnishings.
Assist in cleaning rooms quickly, neatly, and efficiently.
Assure guest room corridors, stairwells, elevators, landings, and all public spaces are kept clean and up to health standards.
Clean rugs, carpets, upholstered furniture, using vacuum cleaners.
Request repair services.
Deliver and retrieve ironing boards, baby cribs, refrigerators, and roll away beds to guests’ rooms.
Observe precautions required to protect hotel and guest property, and label and submit damage, theft, and found articles to supervisors.
Document deficiencies, mechanical or electrical problems from guest rooms and report to housekeeping lead/supervisor.
Clean and maintain the RV Park restrooms and office area acceptable for health standards.
Maintain a friendly and approachable attitude toward guests and staff.
Maintain a clean and professional appearance.