Houseperson On-Call

Hilton Grand Vacations•Koloa, HI

2d•Onsite

About The Position

Under general supervision, the House Person will perform guest service needs, linen delivery/stocking, trash pickup, guest room deliveries, and cleaning tasks in public areas and other locations assigned in accordance with Company policies and procedures, federal, state, and local authority guidelines, ensuring a clean, sanitary, and inviting resort for all guests. This position is On-Call and Team Members are generally scheduled 0-19 hours per week. The Housekeeping Department operates 7 days per week, with shifts ranging between 8:30 am through 5:30 pm.

Requirements

6 months in housekeeping or related experience.
Able to work flexible schedules including mornings, evenings, weekends and holidays.
Requires the capability to understand and follow both oral and written directions as well as knowledge and usage of accurate business English and office practices.
Able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Excellent customer service skills.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency and take appropriate action.
Able to establish and maintain a harmonious working relation.
Able to use good judgment, work independently, with minimal direction.
Able to perform various duties, often changing from one task to another of a different nature, with established timeframes.
Ability to consistently demonstrate the Spirit of Service by maintaining the highest standards of professionalism when interacting with team members, management, owners and guests.

Nice To Haves

High School diploma or equivalent experience.
Previous experience in the hospitality or timeshare industry.

Responsibilities

Sweeps, vacuums, and mops assigned area daily.
Assists with carpet cleaning and deep cleaning of suites, as assigned.
Maintains stock of laundry and storage areas; organized and clean.
Provides assistance to guest requests or concerns, may require reporting critical issues to management.
Completes all in-house laundry for the resort to include stock, deliver, and gathering of linens.
Assists in maintaining a safe work environment for all team members and guests through visual inspection of common area(s) during shift.
Reports all maintenance deficiencies to the Engineering department providing work order.
Maintains daily log of duties performed during each shift.
Delivers items as the need arises to guest suite per Quality Assurance (QA) standards.
Picks up trash and ensures receptacles are clean at all times.
Provides assistance as required to all members, owners, and guests per QA standards.
Cleans rooms on occasion when business volumes dictate.
Completes all required company trainings and compliance courses as assigned.
Adheres to company standards and maintains compliance with all policies and procedures.
Other related duties as assigned.