Houseperson (Part-Time)

Peregrine Hospitality•Blacksburg, VA

1d•Onsite

About The Position

The Houseperson is responsible for stocking linen closets with amenities and supplies for room attendants, delivering supplies directly to room attendants, and emptying room attendant carts of soiled linen and trash. This role involves anticipating guest needs, responding promptly, and acknowledging all guest service requests. The Houseperson will monitor and maintain the cleanliness, sanitation, and organization of assigned work areas, including guestroom floors, hallways, public areas, stairwells, linen closets, vending areas, and foyers. They will use correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements. Responsibilities also include stripping and servicing assigned guest rooms/floors, removing dirty terry and linen and replacing with clean items, cleaning ice machines, and transporting carts with supplies securely and in a timely manner. The Houseperson will replace all guestroom items as per SOP, remove trash and debris, clean windows, move/arrange furniture and mattresses for cleaning, complete deep cleaning projects, and refurnish rooms with supplies. They will also turn over lost and found items to the Supervisor, follow service standards, and adhere to safety and security procedures. The role requires working cohesively with co-workers and other departments, following all policies and procedures, and adhering to attendance and reliability standards. Additional duties as assigned by management are also part of the role.

Requirements

Must be able to prioritize and work efficiently with limited supervision.
Must be detail oriented and able to multi-task efficiently.
Must be able to speak and understand and communicate the primary language(s) used in the workplace.
Must possess excellent communication, follow up, and organizational skills.
Must have the ability to push, pull bend, squat and lift on a regular basis up to 50 pounds.
Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
Endure various physical movements throughout the work areas.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Minimum 3 months housekeeping or relevant experience.
Will be required to work flexible scheduled shifts based on business needs.
Must be able to lift and/or carry up to 40 pounds frequently to assist guests.
Ability to stand for extended periods of time.
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation.
Ability to bend and twist, push, and pull, stoop, and kneel.
Ascend and descend a ladder.

Nice To Haves

Understand the mission, vision, and goals of the hotel.

Responsibilities

Stock linen closets with amenities and supplies for room attendants and deliver supplies directly to room attendants.
Empty room attendant carts of soiled linen and trash.
Anticipate guests’ needs, respond promptly and acknowledge all guests service requests.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Strip and service assigned guest rooms/floors by assignment, category and priority.
Remove all dirty terry and linen and replace with clean par to designated layout.
Clean ice machines and ensure ice machine area is clean and presentable for guests.
Transport cart with cleaning supplies, amenities and linens to assigned guest room and room attendants securely and in a timely manner.
Replace all guestroom items required by SOP.
Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.
Clean windows in guestrooms and hotel areas as assigned.
Moves/arranges furniture and mattresses as requested for reoccurring cleaning and maintenance.
Complete reoccurring projects including deep cleaning, waxing/polishes floors.
Refurnishes room with supplies, towels etc. as required.
Return and restock cart at end of shift.
Turn over any lost and found items from guest rooms to the Supervisor.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Adhere to attendance and reliability standards.
Follow all additional duties as assigned by management.