Houseperson

MCR Hotels•Houston, TX

1d•Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on maintaining spotless cleanliness, ensuring product consistency and quality, and contributing to overall guest satisfaction and teamwork. The Houseperson is responsible for various duties to ensure the hotel is well-maintained and presentable for guests.

Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed.
Clock in/out for breaks at the designated time.
Provide sufficient notice as directed by supervisor when calling out for a scheduled shift.
Stooping: Bending body downward and forward by bending spine at waist.
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
Kneeling: Bending legs at knee to come to rest on one or both knees.
Crawling: Moving about on hands and knees or hands and feet.
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Lifting: Carrying certain housekeeping items such as linens, trash, or vacuums.

Responsibilities

Store and retrieve luggage or packages for guests.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from all exterior garbage receptacles and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
Ensure all front and back of house areas are well-organized and clean.
Collect trash and soiled linen from housekeepers and deliver to the laundry room.
Monitor placement and condition of public space furniture and report issues to management.
Maintain stock levels in guest floor linen closets and restock guest amenities.
Replenish amenities and supplies in assigned guestrooms.
Stock and maintain the housekeeping cart.
Greet guests happily upon arrival and throughout their stay with a smile.
Use guests’ names whenever possible.
Contribute to great guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all features of the hotel facility and amenities.
Be aware of and support all groups and events at the hotel.
Understand relevant technology for the role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed.
Greet every guest happily with a smile while cleaning.
Complete all operational checklists accurately and at designated times.
Ensure handover reports are accurate and on time.
Wear a clean, approved uniform and be well-groomed.
Communicate clearly, honestly, and professionally with team members.
Exhibit a 'Can Do' attitude and willingness to stretch beyond traditional role.
Work collaboratively with team members to create a welcoming environment.