Houseperson

Hilton Grand Vacations • Koloa, HI

5d • Onsite

About The Position

Under general supervision, the Houseperson will perform guests service needs, linen delivery/stocking, trash pickup, guest room deliveries and cleaning tasks in public areas and other locations assigned in accordance with Company policies and procedures, federal, state, and local authority guidelines ensuring a clean, sanitary and inviting resort for all guests.

Requirements

• 6 months in housekeeping or related experience.
• Able to work flexible schedules including mornings, evenings, weekends and holidays.
• Requires the capability to understand and follow both oral and written directions as well as knowledge and usage of accurate business English and office practices.
• Able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
• Excellent customer service skills.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency and take appropriate action.
• Able to establish and maintain a harmonious working relation.
• Able to use good judgment, work independently, with minimal direction.
• Able to perform various duties, often changing from one task to another of a different nature, with established timeframes.
• Ability to consistently demonstrate the Spirit of Service by maintaining the highest standards of professionalism when interacting with team members, management, owners and guests.

Nice To Haves

• High School diploma or equivalent experience.
• Previous experience in the hospitality or timeshare industry.

Responsibilities

• Sweeps, vacuums and mops assigned area daily
• Assists with carpet cleaning and deep cleaning of suites, as assigned
• Maintains stock of laundry and storage areas; organized and clean
• Provides assistance to guest requests or concerns, may require reporting critical issues to management
• Completes all in-house laundry for the resort to include stock, deliver and gathering of linens
• Assists in maintaining a safe work environment for all team members and guests through visual inspection of common area(s) during shift
• Reports all maintenance deficiencies to the Engineering department providing work order
• Maintains daily log of duties performed during each shift
• Delivers items as the need arises to guest suite per Quality Assurance (QA) standards
• Picks up trash and ensures receptacles are clean at all times
• Provides assistance as required to all members, owners and guests per QA standards
• Cleans rooms on occasion when business volumes dictate
• Completes all required company trainings and compliance courses as assigned
• Adheres to company standards and maintains compliance with all policies and procedures
• Other related duties as assigned

Benefits

• Medical, Dental, and Life insurance
• Financial Wellness - Profit Sharing and Savings Plan with company match
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED