Houseperson

InterContinental The Clement Monterey•Monterey, CA

6d•Onsite

About The Position

The House/ Lobby Attendant is responsible for maintaining the cleanliness of the hotel, handling room attendant and guest requests, inclusive of window cleaning. Responsibilities may include assisting in public areas, answer guest inquiries, delivering items to guest rooms, restocking and assist with special cleaning projects. The House/ Lobby Attendant will devote the workday to cleaning guest rooms, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other common areas at the facility. He/ She assists housekeeping staff with linen processing duties, as required. At all times, the House person is expected to be attentive to our guest needs and allow the guest to feel welcome, comfortable, important and relaxed. We are looking for someone who can easily engage and adapt to our unique culture. We are looking for a friendly and detail oriented House / Lobby Attendant to join our family! The House / Lobby Attendant is responsible for maintaining the cleanliness of the hotel, handling room attendant and guest requests. Responsibilities include but not limited to inspecting public areas, guest rooms, resolve guest inquiries, restocking and assist with special cleaning projects. The House / Lobby Attendant is an integral part of our management team at the property and works side by side with associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us continue to develop memorable guest experiences.

Requirements

1 year of cleaning/janitorial experience or equivalent
Basic Reading and Writing to pass along notes, comments etc.
Housekeeping communication skills both verbal and written in English
Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
Skill to manage multiple tasks at a time, maintain focus and structure under pressure
Skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction
Ability to develop and maintain relationships with both associates and guests to build trust and loyalty
Ability to maintain consistent positive energy, self-motivation, and passion for hospitality
Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc.
Ability to learn new software and computer systems
Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused
Prolonged standing/walking for 8+ hours
Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs.

Nice To Haves

Understand hotel function and guest profiles
Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction
Bilingual or Multilingual
Prior cleaning/janitorial experience
Prior hotel experience
Emotional Intelligence Training

Responsibilities

Maintaining the cleanliness of the hotel
Handling room attendant and guest requests
Window cleaning
Assisting in public areas
Answering guest inquiries
Delivering items to guest rooms
Restocking
Assisting with special cleaning projects
Cleaning guest rooms, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other common areas
Assisting housekeeping staff with linen processing duties
Inspecting public areas and guest rooms
Resolving guest inquiries