Houseperson
About The Position
This position involves responding promptly to guest and departmental requests, identifying and reporting maintenance issues, and posting caution signs. The Houseperson will contact other departments for urgent repairs, deliver guest requests, and set up furniture. Responsibilities also include removing items from hallways such as debris, room service trays, newspapers, linens, and trash, and cleaning, maintaining, and storing cleaning equipment. The role requires adherence to company policies, safety procedures, and proper storage of flammable materials. A professional appearance and confidentiality are expected. The Houseperson will welcome and assist guests according to company standards, anticipate needs, assist individuals with disabilities, and express genuine appreciation. Clear communication and teamwork are essential, along with supporting team goals and maintaining quality standards. Physical requirements include lifting objects up to 55 pounds without assistance and over 55 pounds with assistance, pushing and pulling a housekeeping cart, reaching, bending, twisting, pulling, stooping, visually inspecting equipment, manipulating objects, moving through confined spaces, climbing ladders, and standing, sitting, kneeling, or walking for extended periods. The role also includes performing other reasonable job duties as requested by supervisors.
Requirements
- Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
- Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to visually inspect tools, equipment, or machines (e.g., to identify defects).
- Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Ability to move through narrow, confined, or elevated spaces.
- Ability to move up and down a ladder.
- Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
- Completion of safety training and certifications.
- Maintain confidentiality of proprietary information.
- Ensure uniform and personal appearance are clean and professional.
Nice To Haves
- Experience in a luxury hotel environment.
- Familiarity with preventative maintenance procedures.
- Knowledge of cleaning equipment and supplies.
Responsibilities
- Respond promptly to requests from guests and other departments.
- Identify and report preventative or other maintenance issues in public areas or guest rooms.
- Post caution signs.
- Contact other departments directly for urgent repairs.
- Deliver guest requests and set up furniture items in guest rooms as requested.
- Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts.
- Clean, maintain, and store cleaning equipment.
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Properly store flammable materials.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
- Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move up and down a ladder.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Perform other reasonable job duties as requested by Supervisors.
Benefits
- Equal opportunity employer
- Access to opportunity
- Accommodation for job applicants needing assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
