Houseperson

MCR Hotels•Seguin, TX

16d•Onsite

About The Position

The Houseperson role at TownePlace Suites Seguin is centered around maintaining the cleanliness and organization of the hotel, ensuring a positive and welcoming experience for guests. This role is crucial for upholding the MCR standard of providing clean, friendly, well-organized, and safe hotels. Team members are expected to contribute to guest satisfaction through excellent service, maintaining spotless environments, ensuring product consistency, and demonstrating strong teamwork. This involves greeting guests warmly, handling guest concerns effectively, and possessing knowledge of hotel facilities. A key aspect is maintaining impeccable cleanliness in all areas, both front and back of the house, with a willingness to assist in cleaning guest rooms and public spaces as needed. Product consistency is maintained through accurate completion of operational checklists and timely shift handover reports. Teamwork is emphasized through clear, honest, and professional communication, a can-do attitude, and collaboration to create a positive environment for both guests and colleagues.

Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed.
Clock in/out for breaks at the designated time.
Provide sufficient notice as directed by the supervisor when calling out for a scheduled shift.
Regularly carry out physical working demands such as stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive motions, and lifting/carrying housekeeping items.

Responsibilities

Store and retrieve luggage or packages for guests.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from all exterior garbage receptacles and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
Ensure all front and back of house areas are well-organized and clean.
Collect trash and soiled linen from housekeepers and deliver to the laundry room.
Monitor the placement and condition of public space furniture and report issues to management.
Maintain stock levels in guest floor linen closets and restock guest amenities.
Replenish amenities and supplies in assigned guestrooms.
Stock and maintain the housekeeping cart.
Greet guests happily upon arrival and throughout their stay with a smile.
Use guests’ names whenever possible.
Contribute to great guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all features of the hotel facility and amenities.
Be aware of and support all groups and events at the hotel.
Understand relevant technology for the role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed.
Greet every guest happily with a smile while cleaning.
Complete all operational checklists accurately and at the designated times.
Ensure handover reports are accurate and on time.
Wear a clean, approved uniform and be well-groomed.
Communicate clearly, honestly, and professionally with Team Members.
Exhibit a willingness to stretch beyond traditional role to meet business needs.
Work together to create a welcoming environment for guests and an effective, positive workplace.