Houseman

Marriott • Goleta, CA

5h • Onsite

About The Position

The Houseman is responsible for responding promptly to requests from guests and other departments, identifying and reporting maintenance issues, and ensuring the cleanliness and upkeep of public areas and guest rooms. This role involves delivering guest requests, setting up furniture, removing items from hallways, and maintaining cleaning equipment. The position also requires adherence to company policies, safety procedures, and professional appearance standards. A key aspect of the role is providing exceptional guest service according to company standards, including assisting individuals with disabilities and maintaining a positive and professional demeanor. The Houseman must be able to perform various physical tasks, including lifting, pushing, pulling, reaching, and maneuvering in confined spaces, as well as standing or walking for extended periods. The Ritz-Carlton, as part of Marriott International, emphasizes a culture of luxury service, empowerment, and inclusivity, where associates are encouraged to be creative, thoughtful, and compassionate. The role involves upholding the "Gold Standards" of The Ritz-Carlton, which guide daily operations and service delivery.

Requirements

• Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to visually inspect tools, equipment, or machines (e.g., to identify defects).
• Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move through narrow, confined, or elevated spaces.
• Ability to move up and down a ladder.
• Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
• Adherence to company and safety and security policies and procedures.
• Completion of safety training and certifications.
• Professional appearance and demeanor.
• Clear and professional communication skills.
• Ability to support team goals.
• Adherence to quality expectations and standards.

Nice To Haves

• Experience in a similar role within the hospitality industry.
• Familiarity with luxury service standards.

Responsibilities

• Respond promptly to requests from guests and other departments.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Post caution signs.
• Contact other departments directly for urgent repairs.
• Deliver guest requests and set up furniture items in guest rooms as requested.
• Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts.
• Clean, maintain, and store cleaning equipment.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down a ladder.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Access to opportunity
• Chance to be proud of the work you do and who you work with

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed