Houseman

AC Hotel Columbus•Columbus, GA

22h•Onsite

About The Position

RAM Hotels is a dynamic, thriving, and innovative hotel management company headquartered in Columbus, Georgia, recognized as a leader in the hospitality industry. They manage well-known midscale hotel brands across Alabama and Georgia, focusing on meeting guest demands and continuously evolving the perception of hospitality. Joining RAM Hotels means becoming part of a family-oriented company. The Houseman position involves performing routine cleaning duties in common areas of the hotel, including the front entrance, lobby, public restrooms, breakfast area, elevators, pool, guest hallways, fitness center, employee break room and bathroom, and all meeting rooms. This role requires a friendly, energetic, and professional individual who can deliver excellent customer service, anticipate guest needs, and promote a positive image of the hotel.

Requirements

High-school graduate or equivalent
Minimum of six months work-related experience
Excellent customer service skills
Ability to follow directions and work in a fast-paced environment
Must be flexible to work varied schedules
Good written and oral communication skills
Ability to listen attentively
Must have the physical ability to walk, bend, and stand for long time periods
Must be able to lift up to 40 lbs
Must adhere to grooming and appearance standards in alignment with uniform
Must be dependable
Ability to express compassion while remaining composed
Ability to remain calm and focused while working under pressure

Nice To Haves

Hospitality or janitorial experience (strongly preferred)
Previous experience in the hospitality industry (preferred)
Previous experience as a housekeeper/room attendant or janitorial services (preferred)

Responsibilities

Consistently offer professional, friendly, and attentive service to guests
Anticipate guests needs and answer questions that the guests may have pertaining to their visit with us
Respond promptly to guest inquiries
Be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries
Resolve guests’ complaints to ensure guests satisfaction
Complete all required brand specific training as directed by management
Complete all required health and safety training
Adhere to all property specific brand standards
Knowledge of fire alarm and evacuation procedures
Clean common areas, per hotel standards and training, including but not limited to glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, break rooms, etc.
Be familiar with the lost and found policy of the hotel
Take responsibility in submitting any lost or found items on the property immediately to management – this includes any item left behind such as a purse, wallet, jewelry, etc.
Perform other tasks as necessary or to meet or exceed guest satisfaction