Housekeeping - Training Lead

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the housekeeping team, this position is responsible for working closely with the housekeeping leadership to provide support and direction to supervisors and line employees. Monitors employee performance and compliance with all Housekeeping and Hotel policies and procedures. Coordinates the efforts of the housekeeping team to elevate service, expedite assignment completion and deliver exceptional results. Performs numerous duties of an Executive Housekeeper in their absence. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

High school diploma or general education degree (GED)
One to three years related experience and/or training
Prior Housekeeping supervisory and hospitality experience preferred.
Enthusiastic, friendly, and energetic team member who works well with others.
Strong interpersonal communication skills
Occasional heavy lifting (up to 100 lbs. with assistance)
Work environment that may be indoors and outdoors at times.
Reasonable accommodations will be made for individuals with disabilities

Responsibilities

Supports the hiring, training, and re-training of employee process.
Train the new team members according to the Training Program.
Communicate with the Training Executive or the Building Executive if you present any challenges on your assignment or building.
Monitor the performance of the new hires. Reinforce the training and provide honest and constructive feedback.
Collaborate with the Executive Training Manager to create projects and training initiatives.
Provide feedback and coaching the staff members on cleaning, AAA, Forbes and Hotel Standards, safety protocols and housekeeping Policies and Procedures.
Execute inspections of the staff members to ensure they are performing according to the standards.
During inspections, identify areas of improvement opportunities that can be reviewed during pre-shifts also sharing with the Training Executive.
Rewarding and recognizing employees for their exceptional performance and by participating in various reward and recognition programs of the Department and Hotel.
Participate in the employee progressive disciplinary process, including the coaching, counseling, and administration of employee discipline.
Keep track of the special maintenance issues that you or your team reported and follow up, maintain open communication with your manager.
Actively participates in timely administration of 90-day and annual performance process.
Monitors the performance of new team members.
Gains a complete understanding of the Hotel’s Safety and Security guidelines, SDS compliance and actively participates in fire / safety drills and the Bee Safe Committee.
Attends regularly scheduled supervisor meetings and applicable leadership training classes to include preparing and delivering group presentations.
Expertly communicates pertinent information including Department/Hotel updates.
Helps with the planning and implementation of new or revised policies, guidelines, procedures, and processes.
Assists in linen and supply inventories and completes all related paperwork.
Willingness to work in a fast-paced, collaborative environment.
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.