Housekeeping Lead

Big Bear Retreat Center•Big Gear, CA

3d•Onsite

About The Position

Big Bear Retreat Center (BBRC) is seeking an experienced Housekeeping Lead to oversee the daily housekeeping operation and ensure our campus and off-site housing are consistently clean, organized, and guest-ready. Reporting to the Operations & Facilities Manager, the Housekeeping Lead is responsible for leading the day-to-day housekeeping team, executing established housekeeping procedures, and maintaining BBRC's standards of cleanliness, comfort, and hospitality. This is a working leadership position. The Housekeeping Lead works alongside the housekeeping team while providing direction, monitoring quality, and ensuring assigned tasks are completed efficiently. The ideal candidate is dependable, organized, proactive, and comfortable using digital tools to access schedules, documents, and operational tracking systems.

Requirements

Minimum of 1–2 years of housekeeping experience in hospitality, lodging, retreat centers, hotels, or similar environments.
Strong organizational and time management skills.
Exceptional attention to detail and commitment to maintaining high cleanliness standards.
Ability to prioritize work and adapt to changing operational needs.
Excellent communication and interpersonal skills.
Comfortable leading by example while working alongside the housekeeping team.
Proficiency with Google Workspace, including Google Drive, Docs, Sheets, and Gmail.
Self-motivated with the ability to recognize priorities and complete responsibilities with minimal supervision.
Valid driver's license with a good driving record.
Willingness to work weekends and maintain a flexible schedule based on retreat operations.
Ability to successfully pass a criminal background check.

Nice To Haves

Previous leadership or supervisory experience.
Experience working in a retreat center, hotel, camp, or hospitality environment.
Knowledge of environmentally friendly and fragrance-free cleaning practices.
Experience using digital checklists or inventory management systems.

Responsibilities

Lead and participate in the cleaning and preparation of guest accommodations, meeting spaces, offices, common areas, and BBRC-owned off-site housing.
Ensure all guest rooms and facilities consistently meet BBRC standards for cleanliness, presentation, comfort, and safety.
Coordinate efficient retreat turnovers while maintaining exceptional quality standards.
Assign daily housekeeping tasks and monitor completion.
Train, mentor, and support housekeeping staff in established procedures and expectations.
Perform routine quality inspections and promptly address deficiencies.
Respond to guest housekeeping requests in a timely, professional manner.
Execute housekeeping priorities established by the Operations & Facilities Manager.
Coordinate closely with Operations, Facilities, Kitchen, and other departments to support retreat operations.
Communicate room readiness, maintenance concerns, supply needs, and housekeeping updates.
Help ensure housekeeping assignments are completed according to established procedures and timelines.
Maintain appropriate inventory levels of linens, toiletries, cleaning supplies, paper products, and housekeeping equipment.
Keep housekeeping storage areas organized, clean, labeled, and well stocked.
Submit supply requests before inventory levels become low.
Utilize Google Workspace (Drive, Docs, Sheets, and Gmail) to access schedules, department documents, and operational information.
Update simple spreadsheets, inventory logs, and housekeeping tracking documents.
Complete required reports and documentation accurately and on time.
Perform minor maintenance tasks such as replacing batteries, light bulbs, and other simple repairs.
Support environmental sustainability initiatives whenever practical.
Perform additional housekeeping or operational duties as assigned.