Housekeeping Technician - Environmental Services, Part-time, Evenings

Northwestern Memorial Healthcare • Huntley, IL

20h

About The Position

The EVS Tech II reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The role cleans and maintains patient rooms, offices, public areas, treatment rooms, and other assigned areas, while supporting safety, customer service, teamwork, and efficient operations.

The technician follows patient-isolation and contact-precaution procedures, restocks supplies, and keeps carts and equipment clean and properly stored. The role uses chemicals and equipment safely, reports hazards and repair needs, communicates issues to supervisors, and helps address observed deficiencies. The technician interacts professionally with patients, customers, and hospital personnel, protects patient confidentiality, provides directions and timely information, and uses service-recovery skills to address problems. The role also manages assigned work efficiently and contributes to continuous improvement and cost-effective processes.

Requirements

• Ability to follow oral and written instructions.
• Ability to communicate effectively with patients, visitors, and staff.
• Ability to use the department’s proper tracking and communication tools.
• Ability to work independently.

Nice To Haves

• One to three years of environmental services experience in a healthcare or hospitality environment.

Responsibilities

• Clean and maintain patient rooms, offices, public areas, treatment rooms, and other assigned areas, including removing trash, changing bed linens, and sanitizing surfaces.
• Follow patient-isolation and contact-precaution policies and procedures as necessary.
• Stock paper items and other supplies in assigned areas as needed.
• Keep carts and equipment clean and in working condition, and store them appropriately.
• Promote workplace safety, including using wet-floor signs and PPE and not leaving carts or supplies unattended.
• Use chemicals and equipment effectively and safely, including using correctly diluted chemicals in properly labeled containers.
• Notify a supervisor about equipment needing repair and report safety hazards to a manager.
• Communicate issues to supervisors, including inability to complete the schedule, and proactively report deficiencies or work requests and pick up debris outside the regular work area.
• Maintain professional relationships with hospital personnel while protecting patient confidentiality.
• Use the designated scripting model when interacting with customers.
• Use organizational and departmental resources efficiently and complete tasks and assignments on time.
• Contribute to continuous-improvement efforts, cost reduction, streamlined processes, and service growth.
• Maintain a friendly, approachable, professional demeanor and appearance.
• Provide accurate information and timely updates to patients and customers, respond to questions and concerns, and direct them to appropriate people or resources when needed.
• Help patients and customers find their way.
• Use service-recovery skills to address problems or service breakdowns.
• Demonstrate teamwork by helping coworkers across departments, communicating effectively, respecting diverse opinions and styles, and acknowledging others’ contributions.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching.
• A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed