Housekeeping Technician - Environmental Services, Full-time, Days

Northwestern Memorial Healthcare • Mchenry, IL

11d • $17 - $24

About The Position

The EVS Tech II reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The role cleans and maintains assigned patient rooms, offices, public areas, treatment rooms, and other spaces, while supporting patient safety, confidentiality, customer service, teamwork, and efficient department operations.

Requirements

• Ability to follow oral and written instructions.
• Ability to communicate effectively with patients, visitors, and staff.
• Ability to use the department’s tracking and communication tools.
• Ability to work independently.

Nice To Haves

• One to three years of environmental services experience in a healthcare or hospitality environment.

Responsibilities

• Clean and maintain patient rooms, offices, public areas, treatment rooms, and other assigned areas, including removing trash, changing bed linens, and sanitizing surfaces.
• Follow patient-isolation and contact-precaution procedures as necessary.
• Stock paper goods and other supplies in assigned areas.
• Keep carts and equipment clean and in working condition, and store them appropriately.
• Promote workplace safety by using wet-floor signs and PPE and ensuring carts and supplies are not left unattended.
• Use chemicals and equipment safely and effectively, including using correctly diluted chemicals in properly labeled containers.
• Notify a supervisor about equipment requiring repair and report safety hazards to a manager.
• Communicate issues to a supervisor, including when scheduled work cannot be completed, and report observed deficiencies or work requests.
• Maintain professional relationships with hospital personnel while protecting patient confidentiality.
• Use the designated scripting model when interacting with customers.
• Use organizational and department resources efficiently and complete assignments on time.
• Contribute to continuous improvement and efforts to reduce costs, streamline work, and improve services.
• Maintain a friendly, approachable, professional demeanor and appearance.
• Provide accurate information and timely updates to patients and customers, respond to questions and concerns, and help with directions or finding the appropriate resource.
• Use service-recovery skills to address problems or service breakdowns.
• Support coworkers across departments, communicate effectively, respect diverse opinions and styles, and acknowledge others’ contributions.

Benefits

• A wide range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed