Housekeeping Team Leader

Marriott•Nashville, TN

7h•Onsite

About The Position

The Housekeeping Team Leader is responsible for entering the status of rooms cleaned, completing checklists to report cleanliness and condition of assigned areas, and completing required Housekeeping paperwork. This role involves identifying room assignments and the type of cleaning required, inspecting guest rooms after cleaning, and responding promptly to guest and inter-departmental requests. Team Leaders must enter guest rooms following proper procedures for access and ensuring vacancy. Additionally, they assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model. They must adhere to all company and safety/security policies, report maintenance issues and hazards, complete safety training, and properly store flammable materials. Maintaining a clean and professional appearance, protecting company assets, and welcoming guests according to company standards are also key. The role requires developing and implementing new ways to increase efficiency, productivity, quality, safety, and cost-savings, as well as fostering positive working relationships and supporting team goals. The position involves physical demands such as moving, lifting, carrying, and placing objects, pushing and pulling a loaded housekeeping cart, reaching, bending, twisting, pulling, stooping, standing, sitting, kneeling, walking for extended periods, and grasping/manipulating objects. Computer and point-of-sale system use is also required, along with the ability to interpret written documents. The company is an equal opportunity employer that values diversity and inclusion.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.

Responsibilities

Enter status of rooms cleaned.
Complete checklists to report cleanliness and condition of each assigned area.
Complete required Housekeeping paperwork.
Identify room assignments and type of cleaning required for each room.
Inspect guest rooms after being cleaned by Housekeeper.
Respond promptly to requests from guests and other departments.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point of sale systems.
Visually verify and interpret written documents.
Perform other reasonable job duties as requested by Supervisors.