Housekeeping Team Leader

The Madison Concourse Hotel and Governor's Club • Madison, WI

6d • $20 • Onsite

About The Position

The Madison Concourse Hotel & Governor's Club is seeking a Housekeeping Team Leader to support the daily operations of our Housekeeping department while inspiring a team committed to exceptional cleanliness and service. This is an excellent opportunity to build your leadership skills while making a meaningful impact on the guest experience.

Requirements

• Previous housekeeping experience required
• Ability to work on your feet throughout the shift, including lifting, bending, climbing stairs, and stretching
• Flexibility to work weekends and holidays as business demands
• Qualified applicants must be able to complete a pre-employment drug test, background check and reference checks.

Nice To Haves

• hotel experience strongly preferred
• Previous leadership or supervisory experience preferred
• Strong communication, organization, and problem-solving skills
• Ability to coach, motivate, and support team members
• Comfortable working in a fast-paced environment while balancing multiple priorities
• Bilingual skills are a plus

Responsibilities

• Lead and support the housekeeping team throughout the day
• Assist with training, coaching, scheduling, and performance development
• Conduct training and coaching sessions on chemical usage, departmental policies, and the various components of the Hay Adams Standards of Excellence
• Ensure guest rooms and public areas meet hotel cleanliness standards
• Partner with the Front Office to prioritize room availability and guest needs
• Respond promptly to guest requests and resolve concerns professionally
• Assist with payroll, inventory, and departmental organization
• Help oversee daily operations in the absence of the Director of Housekeeping or the Assistant Housekeeping Manager

Benefits

• Free employee parking
• Free employee meal
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 Employee Referral Bonus
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada!
• Pet Insurance for all employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!
• A comprehensive Quartz health insurance plan
• Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed