Housekeeping Team Lead

MasterBUILT Hotels Ltd.•Ottawa, ON

2d•Onsite

About The Position

The Housekeeping Team Lead will be responsible to assist the department leader to ensure the cleaning of the property meets or exceeds brand and company standards. Additionally, the Housekeeping Team Lead will participate in the activities of the Housekeeping Department to provide guests with clean, attractive, well-maintained rooms and a secure place to stay.

Requirements

1-2 years of experience working in a similar role, previous hotel experience considered an asset
Previous exposure to expenses and budgets considered an asset
Previous exposure with inventory management considered an asset
Ability to demonstrate being both a leader and team player
Strong attention to detail, quality workmanship
Excellent communication and interpersonal skills
Ability to set and monitor goals and provide status updates as required
Ability to set priorities for self and others in the hotel
A fun, positive attitude with a sense of humour
A High School Diploma or GED required

Responsibilities

Act as department leader on duty when assigned
Assist in daily assignment of rooms to housekeeping associates and all room cleaning and laundry work assigned is completed according to brand and company standards
Assist housekeeping department leader with inspecting all rooms for cleanliness and maintenance issues daily
Assist in staff scheduling in accordance with forecasted business, maintaining productivity norms and achieving the departmental wage budget
Assist housekeeping department leader to ensure punctuality, efficiency and continued adherence to hotel policies and procedures, and delegate tasks as necessary
Assist in providing communication updates to associates and actively encourage communication with other departments within the hotel
Assist in ensuring all staff are aware of procedures the Emergency Action Plan for the property
Assist in inventory control, including monthly and/or weekly inventory counts and preparation of orders
Support the department leader in the hiring and orientation of all staff
Assist in training of all team members within the department
Encourage team engagement, happiness and satisfaction
Carry out the duties of an absent staff member and/or assist in another department as necessary
Ensure all staff are competent in the safe and effective use of equipment/chemicals in accordance with manufacturer’s instructions
Ensure compliance with company and house rules
Ensure corridors and staff areas are cleaned to standards
Ensure the timely and accurate completion of housekeeping forms/reports, following procedures required by hotel policy
Clean rooms, common and staff areas or work in laundry as needed
Respond to and anticipate guest needs with any comments or complaints being action following procedures in accordance with hotel and company policy
Report maintenance issues by completing maintenance slips and follow up in maintenance work in rooms to ensure that work is completed
Assist in collection of used linen from the floors and sort to wash type
Launder and fold blankets, bedspreads and other items, handling soiled linen in accordance with health and safety requirements
Notify management of any repairs/alternations required to linen, terry, bedding and drapes
Maintain security for guests and property by ensuring guestroom doors as well as storage closets are closed and locked at all times, key cards are controlled, and lost and found articles are properly logged and securely stored
Report suspicious activity by guests or others and observes all security and safety measures
Assist in other areas of the housekeeping department as needed