Housekeeping Supervisor

Crescent Careers•Greenville, SC

7h•Onsite

About The Position

The Housekeeping Supervisor is responsible for inspecting the work performance of Room Attendants within their assigned section daily to ensure standards and productivity levels are met and maintained. This role also involves overseeing V.I.P. rooms in the absence of management, managing floor closing procedures, ensuring accurate record-keeping, maintaining key control, and handling lost and found items according to hotel standards. The supervisor monitors the cleanliness and orderliness of various storage and service areas, assigns daily duties to Room Attendants and House Attendants, and reports on the progress of out-of-order rooms. Additionally, this position initiates and follows up on work orders for repairs, assists with staff training, ensures the completion of biannual cleaning projects, and strives for overall guest satisfaction. This is an Equal Opportunity Employer position.

Requirements

Ability to inspect Room Attendant’s work performance.
Knowledge of hotel standards for V.I.P. rooms and reporting to Front Office.
Understanding of floor closing procedures and restocking of carts.
Proficiency in completing and submitting daily assignment records.
Ability to maintain key control.
Knowledge of "Lost and Found" procedures.
Skills in monitoring cleanliness and orderliness of service areas.
Capability to assign daily duties to Room Attendants and House Attendants.
Ability to report on out-of-order rooms to Guest Services Manager.
Proficiency in initiating and following up on work orders for repairs and maintenance.
Experience in assisting with training of Housekeeping staff.
Ability to ensure completion of biannual cleaning projects.
Focus on ensuring overall guest satisfaction.

Responsibilities

Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
Maintain key control.
Handle items for "Lost and Found" according to the standards.
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
Initiate work orders for repairs and maintenance and forward to Engineering.
Follow through on each work order until completed.
Assist with training of Housekeeping staff.
Ensure completion of cleaning projects on a biannual basis.
Ensure overall guest satisfaction.