Housekeeping Supervisor

Island Hospitality Management•San Diego, CA

6d•Onsite

About The Position

We are looking to add a Housekeeping Supervisor to assist with the day-to-day operation of the Housekeeping Department at the Residence Inn San Diego Downtown/Gaslamp. This role supports daily housekeeping responsibilities, including opening and closing the department, assigning work, and ensuring guest rooms, public spaces, and hotel areas meet cleanliness and brand standards. This position may require flexible scheduling availability. Weekends & holiday availability required.

Requirements

Minimum 2 years' experience in a hotel housekeeping function
Previous supervisory experience preferred
Knowledge of hotel housekeeping operations
Knowledge of housekeeping procedures, productivity standards, scheduling, and labor cost control.
Basic to intermediate computer skills, including Microsoft Outlook, Word, and Excel
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service

Responsibilities

Assist the Director of Rooms to ensure overall effective daily operation of the housekeeping department
Assign daily work to housekeeping team to ensure cleanliness standards are met
Inspect cleanliness, service and quality standards of guest rooms, public areas, restrooms, meeting rooms, employee areas, and all areas of the hotel in accordance with brand and IHM standards
Assist with training and onboarding of new room attendants, laundry attendants, and housemen. Ongoing training of existing team members to ensure they are meeting cleanliness and brand standards as well as practicing safe work habits
Monitor and update the status of rooms promptly and accurately through the property management system to ensure rooms are ready for guest check-in
Effectively communicate guest requests with the housekeeping team and Front Desk team as needed
Inspect rooms for deficiencies and submit maintenance requests as needed
Ensure linen rooms and all housekeeping storage areas are cleaned, organized and well-stocked
Support staff and perform the duties of any housekeeping role as needed
Assist the Director of Rooms with inventory, ordering and receiving as needed
Communicate positively and effectively with guests to provide an exceptional level of service
Foster a positive and collaborative work environment by promoting open communication, recognizing team achievements, supporting staff development, and actively participating in TEAM events to enhance morale and productivity
Communicate with maintenance team regarding any maintenance requests reported by housekeeping team members
Communicate with front desk team regarding rooms that are ready for new arrivals to check-in

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary.
401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations