Housekeeping Supervisor

AccorHotel • Lake Louise, AB

12d • Onsite

About The Position

The Housekeeping Supervisor role at Fairmont is pivotal in ensuring cleanliness, comfort, and guest satisfaction. You’ll lead your team in maintaining high presentation standards, safety, and operational excellence—fully aligned with Fairmont’s luxury brand expectations.

Requirements

• Previous housekeeping supervisory experience, preferably in a luxury hotel environment.
• Proficiency in Microsoft Office Suite; knowledge of Opera or similar property management systems is an asset.
• Physically capable of standing, walking, and moving for extended periods, and able to lift moderate weights as needed
• Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• knowledge of Opera or similar property management systems is an asset.

Responsibilities

• Lead, supervise, and support all areas of the Housekeeping Department including Room Attendants, Housepersons, Turndown Attendants, and Public Area Attendants.
• Ensure guest rooms, public areas, back-of-house areas, and staff facilities meet Fairmont’s luxury cleanliness standards.
• Respond to guest feedback and resolve service issues promptly.
• Train, coach and inspire the team; providing regular performance feedback
• Actively participate in daily briefing, daily warm up and department meetings
• Maintain effective communication across departments (e.g., Front Office, Engineering)
• Ensure compliance with health and safety regulations and company policies.

Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed