Housekeeping Supervisor

Sonesta International Hotels Corporation•Sonesta Miami Airport, FL

11d•Onsite

About The Position

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting). What this role is all about Clean, comfortable, and welcoming spaces help create the memorable guest experiences we’re known for. As the Housekeeping Supervisor, you’ll help lead housekeeping operations while ensuring guest rooms, public spaces, and hotel areas consistently meet the highest standards of cleanliness and presentation. This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing team support, operational coordination, and guest satisfaction. You’ll oversee housekeeping team members, room inspections, and daily housekeeping operations while helping keep the hotel guest-ready at all times. If you’re organized, dependable, and passionate about hospitality operations — we’d love to meet you.

Requirements

Previous housekeeping, hotel, hospitality, cleaning, laundry, or facilities experience preferred.
Previous leadership or supervisory experience within hospitality or housekeeping operations preferred.
Strong knowledge of housekeeping operations, room inspection standards, cleaning procedures, and hospitality service expectations.
Excellent communication, teamwork, organizational, and problem-solving skills.
Ability to multitask and thrive in a fast-paced hospitality environment.
Strong attention to detail with a focus on cleanliness, presentation, and guest satisfaction.
Knowledge of sanitation procedures, OSHA regulations, chemical handling standards, and hotel safety guidelines preferred.
Positive, dependable, and service-focused leadership approach.
Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed.
A passion for hospitality, teamwork, operational excellence, and creating exceptional guest experiences.

Responsibilities

Support daily housekeeping operations across guest rooms, suites, public spaces, and back-of-house areas.
Supervise, support, and guide housekeeping team members to ensure cleanliness, presentation, and guest service standards are consistently maintained.
Inspect guest rooms, public spaces, and operational areas to ensure hotel brand standards and cleanliness expectations are met.
Monitor room readiness, housekeeping productivity, operational flow, and guest satisfaction throughout shifts.
Respond quickly and professionally to guest requests, operational concerns, and service recovery situations.
Partner closely with Front Office, Engineering, Laundry, and hotel leadership teams to support seamless hotel operations and guest experiences.
Assist with onboarding, training, scheduling, coaching, and operational communication for housekeeping team members.
Ensure compliance with sanitation standards, OSHA regulations, chemical handling procedures, hotel safety policies, and operational guidelines.
Maintain housekeeping closets, storage areas, supplies, linens, and operational equipment in clean and organized condition.
Support VIP arrivals, group business, deep cleaning projects, room inspections, and special operational assignments as needed.
Help foster a positive, collaborative, and guest-focused environment aligned with Sonesta’s People People philosophy.
Any other duties as assigned.