Housekeeping Supervisor

FORT HALL CASINO•Fort Hall, ID

2d•Onsite

About The Position

Oversees and coordinates the daily activities of the Housekeeping department. Supervises staff and operations to ensure a positive customer service experience. Ensures the successful completion of department functions in accordance with the strategic goals, objectives, and mission of the Shoshone-Bannock Casino Hotel, with established policies and procedures, and with all applicable tribal, state, and federal gaming regulations.

Requirements

High School diploma/GED.
One (1) year of Housekeeping or related experience preferred.
One (1) year of supervisory experience in a housekeeping or related environment preferred.
A combination of relevant education and related work experience may be considered.
Valid driver’s license is required when driving vehicles for work-related purposes.
Must be able to successfully pass a background screening / investigation.
Knowledge of applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
Knowledge of department organization, functions, objectives, policies and procedures.
Knowledge of basic arithmetic and record keeping procedures.
Knowledge of materials, methods, and equipment used in cleaning guestrooms and public areas.
Knowledge of occupational hazards and safety practices and procedures.
Knowledge of the proper and safe use of cleaning equipment and materials.
Knowledge of inventory management.
Knowledge of budget tracking and compliance.
Knowledge of customer service standards.
Skill in the use of cleaning tools and equipment, chemicals, cleaners, and disinfectants.
Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment.
Skill in preparing, reviewing, and analyzing operational and financial reports.
Skill in supervising, training, and evaluating assigned staff.
Skill in making effective decisions in emergency situations.
Ability to train, coach, and lead the work of a team.
Ability to communicate efficiently and effectively both verbally and in writing, individually and in group settings.
Ability to maintain confidentiality.
Ability to work independently and meet strict timelines.
Ability to establish and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to analyze situations and adopt appropriate courses of action.
Ability to establish and maintain professional relationships with the public and co-workers.
Ability to make solid decisions and exercise independent judgment.
Ability to demonstrate leadership and professionalism at all times.
Ability to demonstrate sensitivity to the needs of guests.
Ability to remain calm in emergency or crisis situations.
Ability to handle multiple tasks and meet deadlines.
Ability to adapt to varying situations.
Must obtain and maintain a valid driver's license and qualify for insurance coverage under the company's fleet management policy, when applicable.
Pre-employment drug screen.
Personal reference check and employment verification.
Federal, State, and/or tribal criminal history backgrounds will be conducted.

Nice To Haves

Tribal and Native American preference shall apply to all positions.

Responsibilities

Maintains excellent attendance and is available to work a variable schedule which includes evenings and weekends.
Works closely with the front office staff to communicate room status in a timely and efficient manner as well as work with the facilities staff to identify guestroom and public space components that requires maintenance.
Works with management to implement a strategic plan to deliver services; communicates goals, objectives, policies, and procedures in accordance with the strategic plan.
Increases staff effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining supervisors; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities.
Hosts regular staff meetings to ensure communication among personnel regarding Housekeeping related activities.
Helps to ensure departmental staffing is maintained within budgetary requirements.
Assists in achieving the financial objectives of the department by monitoring the departmental budget.
Conducts evaluations of departmental services and works with staff to take appropriate steps to improve performance and/or customer service levels.
Ensures the efficiency of Housekeeping operations and maximum level of service is achieved through a culture of teamwork and consistency.
Contributes to the organization's effectiveness by offering information and opinion as a member of the management team.
Complies with all property and department policies and procedures.
Maintains a professional, organizational, and community reputation.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as assigned.