Housekeeping Supervisor

Ohio Living•Macomb Township, MI

About The Position

The Housekeeping Supervisor oversees and performs the day-to-day operations of the Housekeeping Department in accordance with company standards and applicable federal, state, and local requirements for a life plan community. The role ensures that the community is maintained in a clean, safe, and comfortable manner for residents, staff, and visitors. The supervisor manages departmental operations and staff, assigns and oversees housekeeping work, coordinates services with other departments, maintains quality and safety practices, supports staff development, responds to service concerns, and maintains accurate records. The role also performs other duties as assigned.

Requirements

High school diploma or equivalent.
Two years of experience in housekeeping operations management.
Proficiency with Windows, Microsoft Office (Word, Excel, and PowerPoint), and the internet.
Ability to read, write, speak, and understand English.
Availability to work weekends, evenings, and holidays as needed for coverage.
On-call availability 24/7 for emergencies.
Ability to lift, transfer, push, or pull residents/patients or equipment/supplies weighing up to 50 pounds.

Nice To Haves

Certified Executive Housekeeper designation from the International Executive Housekeepers Association (IEHA).
Experience in a long-term care facility, hospital, or other related medical facility.
Knowledge of housekeeping practices, procedures, standards, guidelines, and regulations in a long-term care environment.

Responsibilities

Supervise and assign housekeeping tasks and ensure work follows established procedures.
Ensure cleaning, washing, dusting, sweeping, vacuuming, and mopping meet the needs of residents and staff.
Staff and schedule the department to meet operational needs.
Coordinate services and activities with Culinary, Housekeeping, Laundry, Maintenance, Therapy, Activities, and Social Services to support continuity of care.
Assist in developing and maintaining housekeeping policies and procedures.
Maintain safe housekeeping functions for the comfort and convenience of residents, staff, and visitors.
Maintain quality assurance, infection control, and universal precaution practices, and ensure staff follow them.
Ensure necessary equipment and supplies are maintained and operable.
Share observations and insights that may improve departmental quality and efficiency.
Manage Housekeeping Department staff at the life plan community and foster a positive work environment.
Interview, select, and orient new direct reports.
Establish and promote performance expectations; evaluate direct reports and provide developmental guidance.
Monitor employee accountability to organizational requirements, document recurring noncompliance, and work with Human Resources when further intervention is necessary.
Participate in developing, planning, scheduling, conducting, and monitoring staff in-service, on-the-job, and orientation training.
Maintain adequate staffing plans for employee absences or vacant positions.
Respond promptly and thoughtfully to staff questions, requests, and work products submitted for review or approval.
Listen and respond to residents’ and staff members’ needs; review and respond to housekeeping complaints and grievances.
Honor residents’ personal and property rights and ensure departmental staff do the same.
Maintain current and accurate records using computers or other documentation in accordance with company and applicable regulatory standards.
Perform other duties as assigned.