Housekeeping Supervisor

Loews Hotels•Philadelphia, PA

12d•Onsite

About The Position

Loews Philadelphia Hotel, located in the nation’s first skyscraper, combines living history with warm sophistication. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. We are seeking an organized and detail-oriented Housekeeping Supervisor to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. We foster a welcoming environment for both guests and Team Members, adopt a proactive mindset, and possess excellent communication skills. We are dedicated to enhancing both the guest and team member experience and committed to upholding the highest standards of cleanliness and operational efficiency. Veterans and military spouses are encouraged to apply.

Requirements

Bachelor’s Degree or relevant work experience required.
Ability to stand for long periods of time required.
Ability to work weekends, evening, holidays as necessary/required.

Nice To Haves

Minimum of two years of guest service experience in hotel hospitality preferred.
Minimum one-year guest service leadership role preferred.
Experience with previous Property Management System, preferred Opera System.
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting is preferred.

Responsibilities

Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies.
Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met.
Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality.
Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations.
Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage.
Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues.
Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness.
Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service.
Other duties as assigned.