Housekeeping Supervisor

Ardenwoods•Arden, NC

6d•Onsite

About The Position

The Housekeeping Supervisor is responsible for the overall management and leadership of the housekeeping department, ensuring a clean, safe, and welcoming environment for residents, guests, and team members. This role has primary responsibility for directing staff, managing departmental operations, and making personnel and operational decisions that impact service quality and efficiency.

Requirements

High school diploma or equivalent required
4–6+ years of housekeeping/environmental services experience, preferably in healthcare or senior living.
2+ years of supervisory or management experience with responsibility for multiple employees.
Demonstrated experience managing larger teams (5+ employees).
Knowledge of infection control, OSHA standards, and regulatory requirements.

Nice To Haves

associate degree preferred
Advanced knowledge of cleaning systems, sanitation standards, and safety practices.
Strong leadership skills with the ability to direct, coach, discipline, and develop staff.
Ability to manage operations across multiple areas, priorities, and staffing needs.
Strong decision-making and problem-solving skills.
Effective communication, delegation, and conflict resolution skills.
Ability to analyze performance metrics and implement improvements.
Proficiency in inventory control, cost management, and operational planning.
Commitment to resident dignity, compliance, and service excellence.

Responsibilities

Directly supervises housekeeping staff and may oversee lead staff or supervisors.
Responsible for hiring, promotion, disciplinary actions, and termination recommendations.
Determines staffing levels and makes recommendations on workforce planning.
Conducts performance evaluations and ensures accountability to standards.
Directs and manages all housekeeping operations across the community.
Establishes departmental goals, priorities, and performance standards.
Develops staffing models, schedules, and workflow processes for efficiency.
Oversees hiring, onboarding, training, coaching, and disciplinary actions.
Conducts regular inspections and analyzes quality and performance metrics.
Ensures compliance with infection control standards, OSHA, and regulatory requirements.
Develops and implements policies, procedures, and cleaning protocols.
Oversees inventory management, vendor coordination, and cost control initiatives.
Addresses escalated concerns and ensures effective service recovery.
Collaborates with leadership and other departments to support operations.
Leads survey readiness efforts and participates in regulatory inspections.
Prepares reports on departmental performance, staffing, and operational outcomes.
Delegates operational tasks while maintaining accountability for results.
Provides limited hands-on support only as needed, with primary duty focused on management.
Promotes a culture of accountability, teamwork, and service excellence.
Serves as a leader in emergency preparedness and operational continuity.
This position is designated as essential to the operations of the organization. Team members in this role may be required to report to work during emergencies, inclement weather, or other situations when the organization remains operational.