Housekeeping Supervisor - Renaissance Patriot Place

Hotel•Foxborough, MA

1d•Onsite

About The Position

Renaissance Patriot Place, a Colwen Hotels Property, is looking for a friendly, detail-oriented Housekeeping Supervisor to join our team! In this role you will be responsible for organizing associate shifts, training, and motivating the housekeeping team and inspecting guestrooms and public space in accordance with company and brand standards. To be successful in this role you should have a solid understanding of hotel housekeeping operations and possess strong leadership skills. Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 9 states.

Requirements

Prior related work experience, hotel experience preferred
Excellent interpersonal and communication skills
Strong supervisory and leadership skills
Excellent time management and organizational skills
Proficient in English language/Bilingual is a plus
Ability to learn new computer software programs and operate the property management system
Familiar with common computer software programs
Willingness to work 7-day rotational work schedule including weekends and holidays

Nice To Haves

Specific brand knowledge is a plus

Responsibilities

Tour and inspect rooms daily and monitor for property cleanliness, safety and security, product quality and exceptional service throughout.
Provide support to the Executive Housekeeper and hotel leadership.
Work to continuously improve guest satisfaction scores.
Conduct self-audits to improve performance and cleanliness.
Verify number of associates to number of rooms, monitor productivity.
Assign specific responsibilities to associates.
Identify vacant rooms to be cleaned first on boards.
Check vacant ready rooms to verify actual status.
Record performance check as guests check out throughout day.
Check rooms for arriving VIP’s.
Ensure housekeeping associates have adequate supplies and carts are neatly packed and organized.
Report unserviceable rooms to General Manager/Executive Housekeeper.
Assist housekeeping associates in duties as needed.
Assist with cleaning of public spaces as needed.
Perform other duties as assigned.