Housekeeping Supervisor (PM Shift) - Caribe Royale Orlando Hotel

Caribe Royale•Orlando, FL

3d•Onsite

About The Position

The Housekeeping Supervisor will inspect guest rooms after being cleaned by a Suite Attendant to ensure quality standards. They will maintain superior standards of presentation and cleanliness in all areas of the resort while ensuring the safety and confidentiality of all guests. The Housekeeping Supervisor will act as a leader to all housekeeping personnel and assist with guest/Associate concerns.

Requirements

Professional demeanor appropriate for a resort environment.
At least 1 year of Housekeeping Supervisor experience in a hotel or equivalent.
Ability to communicate clearly with guests, Associates, and housekeeping staff.
Ability to handle a multitude of tasks in an ever-changing environment.
Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests.
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.
Able to communicate in the English language.
Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.
Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).
Able to work in a fast-paced environment.
Must be physically fit in order to lift, pull and push items up to 50 pounds.
Also requires standing/walking/reaching and bending throughout shift.

Nice To Haves

Second language is a plus.
Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.

Responsibilities

Approach all encounters with guests and Associates in a professional, service-oriented manner.
Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Conduct daily inspections of guest rooms and floors assigned to room attendants, and house attendants.
Notify Suite Attendant/House Attendant of any deficiencies found and return to correct when applicable.
Inspect showrooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare, distribute, and communicate changes on assignment sheets/work boards.
Handle guest complaints and react quickly, logging and notifying proper areas to service guests.
Communicate concerns/opportunities to the next shift.
Must be able to perform all Suite Attendant and Houseperson Attendant duties.
Confirm that all daily duties are completed to standard by: Suite Attendants, and Houseperson Attendant.
Train and coach Associates on expected standards of service and conduct.
Report and follow up with engineering issues.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.
Perform any other reasonable duties as required by management.