Housekeeping Supervisor - The Ben, Autograph Collection

Sage Hospitality • West Palm Beach, FL

1d • Onsite

About The Position

The Ben is stepping into a world where luxury is intentional, style has substance, and service is an art form. Overlooking the Intracoastal in the heart of West Palm Beach, The Ben attracts people who are drawn to elevated experiences, thoughtful details, and the energy that comes from doing things beautifully and boldly. This is a place for professionals who take pride in presence, crave excellence, and want to be part of a culture that is confident, refined, and unapologetically distinctive. At The Ben, you don’t just work in luxury, you help create it. If you believe luxury lives in consistency, teamwork, and pride in every detail, we invite you to bring your leadership to our Housekeeping Supervisor team at The Ben.

Requirements

• High school education or equivalent experience.
• One to two years of employment in a related position with this company or other organization(s).
• Working knowledge of Housekeeping and the hotel's services, policies and operations.
• Supervisory skills.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.

Responsibilities

• Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, community service and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED