Housekeeping Supervisor

Horseshoe Bay Resort•Wade Hampton, SC

1d•Onsite

About The Position

The Housekeeping Supervisor is responsible for inspecting the work performance of Room Attendants, ensuring standards and productivity levels are met. This role also involves overseeing the closing of floors, managing lost and found items, maintaining key control, and ensuring overall guest satisfaction. The supervisor will also assist with staff training and coordinate repair and maintenance requests.

Requirements

Experience in housekeeping supervision or a related role.
Knowledge of hotel standards for cleanliness and productivity.
Ability to inspect work and provide feedback.
Skills in managing staff and assigning duties.
Understanding of key control procedures.
Familiarity with "Lost and Found" procedures.
Ability to monitor and maintain cleanliness of storage areas.
Proficiency in reporting room status and progress of repairs.
Capability to initiate and follow through on work orders.
Experience in training staff.
Ability to ensure completion of cleaning projects.
Focus on guest satisfaction.

Responsibilities

Inspect the Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
Maintain key control.
Handle items for "Lost and Found" according to the standards.
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
Assist with training of Housekeeping staff.
Ensure completion of cleaning projects on a biannual basis.
Ensure overall guest satisfaction.