Full-Time Permanent Housekeeping Supervisor

Algonquin Resort•Town of Saint Andrews, NB

23h•Onsite

About The Position

The Housekeeping Supervisor is generally responsible for assisting the Executive Housekeeper in managing housekeeping operations. This includes overseeing cleanliness in rooms, public areas, and back-of-house areas to achieve and maintain the hotel’s high standards. The role involves training and developing housekeeping employees, conducting performance evaluations, and ensuring adherence to performance standards. The supervisor inspects cleanliness levels across various hotel areas, assists with staff scheduling based on forecasted occupancy, and assigns daily tasks. They also manage inventory of linen and cleaning supplies, ensure timely communication of room status to Guest Services, and document maintenance requests for the Maintenance Department. Responsibilities include responding promptly and courteously to guest requests, ensuring guest satisfaction, and enforcing company policies and procedures. The supervisor conducts training on safety, security, department procedures, and service guidelines, and ensures compliance with all federal, provincial, and local laws, including Health and Safety, ESA, and Human Rights. The role may also include fulfilling Manager on Duty and Lobby Duty shifts.

Requirements

High school diploma or equivalent.
Two years of experience in housekeeping or a similar industry.
Supervisory experience.
Organizational ability.
Attention to detail.
Interpersonal communication skills.
Ability to motivate and direct others.
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced, stressful environment.
Will be exposed to and working with household chemicals.

Nice To Haves

Special consideration will be given to those who exhibit exemplary performance.

Responsibilities

Assists in the training and career development of all housekeeping employees.
Assists with performance evaluations and communicating performance standards to employees.
Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.
Assists in scheduling staff according to standards and forecasted occupancy.
Assigns daily work tasks to employees.
Assists in tracking inventory of linen and cleaning supplies to maintain appropriate levels necessary for efficient operation of the department.
Assists with monthly linen and supply inventory.
Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.
Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Conducts training regarding safety, security, department procedures and service guidelines.
Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
Fulfills Manager on Duty and Lobby Duty shifts.
Other duties as assigned by Executive Housekeeper.