Housekeeping Supervisor

Q Center•St. Charles, IL

2d•Onsite

About The Position

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. This position will supervise work activities of housekeeping personnel to ensure clean, orderly and attractive guest rooms while ensuring quality service and guest satisfaction. He/she will assign duties, inspect work and investigate complaints regarding housekeeping service. The schedule for this position varying days of the week. The rate for this position is $22.00/hour.

Requirements

High School diploma or equivalent required.
Minimum of 1 year of housekeeping experience in a hotel or related field required.
Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.

Nice To Haves

Previous supervisory responsibility preferred.

Responsibilities

Monitor and supervise the daily operations of department and associates.
Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff.
Conduct departmental training, departmental meetings developing associate morale and skills.
Prepare knowledge-based documents for training and development of associates.
Motivate, coach and counsel all department personnel according to Q Center Policy.
Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
Ensure associates are informed timely and appropriately of any business changes.
Keep immediate supervisor fully informed of all problems or matters requiring their attention.
Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
Maintain a clean, organized work area.
Ensure overall associate and guest satisfaction and safety is achieved.
Perform other related duties as assigned.
Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests and fellow employees.
Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained; properly document all inspections.
In the absence of the Housekeeping Director or Housekeeping Manager, assume functions of manager/director; including inspection all V.I.P. rooms and report their availability to the Front Desk, according to center standards.
Assist in performing room attendant duties in case of emergency or staff shortage.
Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time; report any discrepancies to Front Desk after closing the house.
Maintain key control.
Issue supplies and equipment to staff.
Make recommendations to improve service and ensure more efficient operation.
Handle items for "Lost and Found" according to the standards.
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
Oversee the daily assignment of duties, ensuring Room Attendants and Housepersons carry a work assignment.
Maintain radio contact with the Department Staff and other Departments throughout the shift, responding to all inquiries in a timely manner using proper etiquette.
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Service Managers, according to standards.
Initiate work orders for repairs and maintenance by calling the Call Center; follow through on each work order until completed.
Assist with training of Housekeeping staff.
Ensure completion of cleaning projects on a biannual basis.
Ensure overall guest satisfaction.