Housekeeping Supervisor | Hershey TownePlace Suites

SHANER•Derry Township, PA

3d•Onsite

About The Position

Shaner Hotels has an exciting opportunity with the newest addition to our award-winning portfolio, TownePlace Suites by Marriott Hershey! Located in the "Sweetest Place on Earth," our newest hotel will provide guests with a comfortable and convenient home base while experiencing all that Hershey, Pennsylvania has to offer. From world-famous attractions and entertainment to local dining and unforgettable experiences, this new property will be part of every guest's Hershey adventure. As we prepare to welcome guests, we are excited to build a team that will help create exceptional stays from day one. This is your opportunity to be part of a brand-new hotel opening and grow your hospitality career with Shaner Hotels, an award-winning hospitality leader.

Requirements

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Nice To Haves

Supervisory experience a plus.
Bilingual English/Spanish a plus.
Some college preferred.

Responsibilities

Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.
Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.