Housekeeping Manager - TownePlace Suites Baltimore

Concord Hospitality Enterprises•Linthicum Heights, MD

5d•$43,517 - $54,396•Onsite

About The Position

As the Executive Housekeeper, you directly oversee housekeeping, laundry, house person, and breakfast team members. You are a significant part of the properties management team and work closely with the Front Desk and Maintenance Departments to ensure the guest experience goes off without a hitch. You take complete ownership of the property’s cleanliness from the guest rooms to the public areas. You work with your team members and the other departments to not only meet the property’s high cleanliness and productivity standards, but to make sure everything is kept in proper working order and drive guest service levels. As an Executive Housekeeper, you model the behaviors and actions that you expect from your team. Your attention to detail, organizational skills, professionalism, passion for training, ability to drive productivity, and to anticipate your teams and the guest’s needs while staying calm and focused during busy and stressful periods is critical. You are a coach and mentor to your team, while still holding them accountable for their results. You are in turn accountable for the entire housekeeping department. From onboarding, training, leading, mentoring, performance management, and succession planning, you support your teams development while meeting the needs of the guest and achieving the companies goals.

Requirements

Experience in a leadership role in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor with great care and attention to detail to ensure quality.
Good communications skills, outgoing, friendly and able to speak professionally with our guests, your manager and your colleagues.
Take pride in your work.
Like being in the driver’s seat and leading others to success.
Actively engaged and passionate about where you work.
Work with professionalism and integrity.

Responsibilities

Oversee housekeeping, laundry, house person, and breakfast team members.
Ensure the guest experience goes off without a hitch.
Take complete ownership of the property’s cleanliness from the guest rooms to the public areas.
Meet the property’s high cleanliness and productivity standards.
Ensure everything is kept in proper working order and drive guest service levels.
Model the behaviors and actions that you expect from your team.
Coach and mentor your team, while still holding them accountable for their results.
Be accountable for the entire housekeeping department.
Support your teams development through onboarding, training, leading, mentoring, performance management, and succession planning.
Meet the needs of the guest and achieve the companies goals.