Housekeeping Supervisor – Hampton Inn & Suites – Biltmore Village

Biltmore Farms, LLC•Asheville, NC

3d•Onsite

About The Position

To manage the cleanliness and the appearance of guest accommodations and public space and see that all personnel performing housekeeping operations carry out their assignments in accordance with established standards. Responsible for supplies, linen, equipment, work orders to maintenance staff and any other duties as assigned or required. Assist with efficiently managing the laundry operation.

Requirements

Must have extensive knowledge of hotel housekeeping and cleaning techniques.

Nice To Haves

Two-year degree in Hospitality/Hotel Management preferred.
Two or more years of hotel supervisor experience preferred.

Responsibilities

Makes up morning work assignments to ensure all areas of building are properly maintained in accordance with cleanliness standards.
Supervises the activities of Room Attendants, Laundry, and Porters engaged in all types of the hotel cleaning operation. Maintains company productivity standards.
Assist with interviewing candidates. Assist with training, assigning and scheduling Housekeeping employees.
Checks quality of work performed and makes appropriate corrections and changes as necessary.
Handles guest complaints concerning housekeeping service or refers problem to Housekeeping Manager for adjustment.
Supervises the testing of new products for the Housekeeping department.
Notifies and coordinates with maintenance any needed repairs.
Inspects rooms for needed repairs, such as, wallpaper and painting needs, etc.
Helps guest and associates in every way possible when called upon and does it willingly and pleasantly.
Ensure proper operation of lost and found.
Supervises the keeping of all storage areas and linen rooms in a clean and satisfactory condition, as well as, stocked with needed items.
Reports and delivers valuable items to the Housekeeping Manager's office as early as possible after a guest has checked out.
Schedule and maintain a successful cleaning program.