Housekeeping Supervisor – Hampton Inn & Suites – Biltmore Village

Biltmore Farms•Asheville, NC

2d•Onsite

About The Position

This role is responsible for managing the cleanliness and appearance of guest accommodations and public spaces, ensuring all housekeeping operations are carried out according to established standards. The position involves managing supplies, linen, equipment, coordinating with maintenance for work orders, and assisting with the laundry operation. The supervisor will also handle guest complaints, inspect rooms for repairs, and ensure storage and linen rooms are well-maintained and stocked.

Requirements

Extensive knowledge of hotel housekeeping and cleaning techniques.
Must be capable of lifting up to 35 pounds.
Must be capable of constant walking, lifting, bending and pushing and walking up and down stairs.
Must be able to work with cleaning products on a regular basis.
Criminal history disclosure and screening process is part of the on-boarding process.

Nice To Haves

Two-year degree in Hospitality/Hotel Management preferred.
Two or more years of hotel supervisor experience preferred.

Responsibilities

Makes up morning work assignments to ensure all areas of the building are properly maintained in accordance with cleanliness standards.
Supervises the activities of Room Attendants, Laundry, and Porters engaged in all types of the hotel cleaning operation.
Maintains company productivity standards.
Assists with interviewing candidates.
Assists with training, assigning, and scheduling Housekeeping employees.
Checks quality of work performed and makes appropriate corrections and changes as necessary.
Handles guest complaints concerning housekeeping service or refers problem to Housekeeping Manager for adjustment.
Supervises the testing of new products for the Housekeeping department.
Notifies and coordinates with maintenance any needed repairs.
Inspects rooms for needed repairs, such as, wallpaper and painting needs, etc.
Helps guest and associates in every way possible when called upon and does it willingly and pleasantly.
Ensure proper operation of lost and found.
Supervises the keeping of all storage areas and linen rooms in a clean and satisfactory condition, as well as, stocked with needed items.
Reports and delivers valuable items to the Housekeeping Manager's office as early as possible after a guest has checked out.
Schedule and maintain a successful cleaning program.