Housekeeping - Supervisor

Peregrine Hospitality•Hyannis, MA

9d•Onsite

About The Position

The Housekeeping Supervisor is responsible for managing the daily operations of the Housekeeping and Laundry departments, ensuring adherence to cleanliness and maintenance standards. This role involves conducting regular inspections, preparing VIP rooms, coordinating with other departments, and supervising staff to ensure exceptional guest satisfaction and operational efficiency. The supervisor acts as a role model, trains and develops associates on service and safety standards, and fosters a positive work environment.

Requirements

High School diploma or GED equivalence
Minimum 1 year of experience in housekeeping leadership or Inspector/ress role.
Bi-lingual in Spanish and English to effectively communicate.
Strong computer skills and proficient in Microsoft Office.
Strong leadership skills and the ability to apply them in a dynamic environment.
Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
Ability to communicate verbally with guests, management, and co-workers.
Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to understand guest service needs.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Must be able to lift up to 15 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Requires manual dexterity to use and operate all necessary equipment.
Proof of identity and eligibility to work in the United States (confirmed through E-Verify).

Nice To Haves

Understand the mission, vision, and goals of the hotel.
Establish goals and objectives for department.
Well organized, focused and complete all work assigned.
Work cohesively with co-workers and all departments as part of a team.
Build morale and promote positive employee engagement.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.

Responsibilities

Comply at all times with Brand standards and OSHA regulations.
Manage the daily operations of opening and closing of the Housekeeping and Laundry departments.
Conduct regular inspections of the hotel guestrooms on a daily basis to ensure adherence to cleanliness, maintenance standards, and productivity levels.
Prepare and monitor VIP rooms, special guests, and requests.
Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
Monitor vacant rooms, check out rooms, and stayovers and communicate pertinent information with the front office.
Maintain a complete and accurate set of logs and room status.
Assign or reassign room lists to room attendants.
Support and supervise the assignments of houseperson and laundry attendants.
Issue proper keys to authorized personnel.
Provide training on cleanliness standards.
Lead daily stand-up and pre-shift meetings.
Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
Be aware of and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms.
Monitor quality and cleanliness Brand standards and meet the expectations of the guests on a daily basis.
Demonstrate knowledge of job-relevant issues, products, systems, and processes.
Manage lobby areas, including overall maintenance, daily upkeep, and cleanliness.
Provide services that are above and beyond for customer satisfaction and retention.
Ensure associates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
Serve as a role model to demonstrate appropriate behaviors.
Carry out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
Ensure all associates are safety conscious and trained in safe work practices.
Ensure associates exceed service and cleanliness standards.
Foster open channels of communication between all employees.
Follow all additional duties as assigned by management.