Housekeeping Supervisor

The Manner•New York, NY

10d•Onsite

About The Position

The Housekeeping Supervisor supports the Housekeeping Manager in overseeing the daily operations of the Housekeeping Department. The position supervises Room Attendants, Housemen, and other housekeeping staff to ensure that guest rooms and public areas are cleaned and maintained to the hotel’s standards. The Housekeeping Supervisor conducts regular room and public-area inspections, provides guidance and feedback to team members, and assists with training and coaching to maintain consistent quality and efficiency. The role also helps coordinate daily assignments, responds to guest requests, and ensures that housekeeping operations support an exceptional guest experience.

Requirements

Minimum 2 years of hotel housekeeping experience; supervisory experience preferred.
Previous experience as a Room Attendant, Housekeeping Supervisor, or Floor Supervisor preferred.
Experience with proper cleaning techniques, use of cleaning equipment and knowledge of proper chemical handling.
A very strong eye for detail.
Flexible hours are required, including holidays, weekends and supervisory coverage when needed.
Proficiency in the English language, including written, verbal and reading. Multilingual is a plus.
Basic math skills required.
Working knowledge of common computer programs.
Opera knowledge is a plus.
Basic computer skills (excel, Outlook Express, Word)

Nice To Haves

Supervisory experience preferred.
Previous experience as a Room Attendant, Housekeeping Supervisor, or Floor Supervisor preferred.
Multilingual is a plus.
Opera knowledge is a plus.

Responsibilities

Supervise and coordinate the daily activities of Room Attendants and assigned housekeeping staff.
Assign rooms and work areas according to occupancy, departures, stayovers, staffing levels, and operational priorities.
Inspect guest rooms, bathrooms, corridors, and assigned areas to ensure they meet hotel cleanliness and presentation standards.
Conduct thorough inspections of cleaned rooms before releasing them as ready for occupancy.
Ensure rooms are properly cleaned, stocked, maintained, and prepared for guest arrival.
Follow up on room deficiencies and ensure corrective action is completed promptly.
Coordinate room status and discrepancies with the Front Desk in a timely manner.
Update room status in the Opera system, as required.
Communicate with the Front Desk regarding early arrivals, late departures, extended stays, room changes, out-of-order rooms, and other room-status issues.
Ensure VIP rooms and special-request rooms receive additional attention and are inspected prior to guest arrival.
Respond promptly to guest requests and complaints and communicate issues to the appropriate department or manager.
Provide hands-on assistance to Room Attendants and Housekeeping staff when necessary.
Monitor Room Attendant productivity and ensure assigned rooms are completed within established timeframes.
Provide coaching, training, and constructive feedback to Housekeeping staff regarding cleaning procedures, productivity, and hotel standards.
Conduct daily pre-shift meetings and communicate important information, assignments, special requests, and operational priorities.
Monitor attendance, call-outs, staffing levels, and daily workload and report concerns to the housekeeping management team.
Ensure adequate supplies, linens, towels, guest amenities, and cleaning products are available on assigned floors.
Monitor linen and supply usage and report shortages or unusual usage to management.
Ensure housekeeping closets, equipment, and storage areas are clean, organized, and properly stocked.
Report maintenance issues, damages, lost-and-found items, and other room conditions to the appropriate department.
Follow up on maintenance requests to ensure rooms are returned to proper condition in a timely manner.
Ensure all housekeeping employees follow proper safety procedures and chemical-handling requirements.
Assist with monthly safety training and reinforce safe work practices.
Maintain accurate housekeeping records, inspection reports, and other required documentation.
Assist with inventory counts and ensure assigned areas are properly stocked and organized.
Assist the Housekeeping Manager or Director of Housekeeping with daily operational tasks and special projects.
Maintain professional communication and positive working relationships with guests and all hotel departments.
Perform other duties as assigned by the Housekeeping Manager or Director of Housekeeping.