Housekeeping Supervisor - Arcadia Home Health Services

Arcadia Family of Companies • Honolulu, HI

5d • $44,972 - $64,246

About The Position

The Housekeeping Supervisor provides cleanliness and sanitation services for clients, members, and employees across residential homes, a Day Care Center, and AFC office spaces located at Central Union Church. The role oversees housekeeping standards, client intake and scheduling, staff training, service quality, supplies and equipment, billing, and operational performance. The supervisor works alongside the housekeeping team and provides coverage when scheduled staff are on leave. The position also carries out the requirements of the Performance Management System and supports continuous staff training and quality assurance.

The supervisor directly supervises housekeepers, including training employees, planning and assigning work, assisting with performance appraisals, monitoring time and attendance, and addressing complaints and problems. The role also performs hands-on housekeeping duties, including cleaning and disinfecting spaces, handling laundry and linens, replenishing supplies, maintaining floors and furnishings, disposing of waste, and reporting maintenance needs. Employees are expected to follow safety procedures, attend required training and health screenings, participate in emergency drills, respect client privacy and rights, and interact with residents and clients patiently and kindly.

This is a full-time position scheduled Monday through Friday, 6:00 a.m. to 5:00 p.m.; the schedule depends on team and operational needs. The annual salary range is $44,972 to $64,246.

Requirements

• High school diploma or GED, with three to five years of related housekeeping supervisory experience and/or training, or an equivalent combination of education and experience.
• Current State of Hawaii driver's license.
• Working knowledge of Microsoft Word, Excel, Outlook, and WorxHub.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

• Establish and implement housekeeping standards and procedures and ensure they are followed.
• Manage new-client intake, including scheduling initial home assessments, creating admissions, and ensuring required forms are signed and submitted.
• Respond promptly to prospect inquiries and address client concerns about housekeeping services.
• Inspect client homes, the Day Care Center, and AFC office spaces at Central Union Church for quality.
• Train housekeeping staff on cleaning client homes, the Day Care Center, and AFC office spaces.
• Provide ongoing feedback to the housekeeping team to maintain service quality.
• Provide new-hire orientation and training.
• Conduct in-service training and team meetings for housekeeping staff.
• Work alongside the housekeeping team and provide coverage when regularly scheduled staff are on leave.
• Complete client and staff schedules to maximize utilization, reduce overtime, and meet client needs.
• Schedule and complete service charges in the electronic billing system.
• Conduct inventory and order housekeeping supplies regularly.
• Monitor housekeeping equipment, maintain a preventive maintenance schedule, and replace equipment as needed.
• Use technology and computer-based tools to communicate and improve efficiency.
• Collaborate and communicate with AHHS leadership and other HCBS program managers to meet client and member needs.
• Monitor operations and make adjustments to achieve KPI goals in collaboration with the Administrator and AHHS leadership team.
• Carry out Performance Management System requirements by engaging direct reports regularly.
• Provide clean and sanitary environments; clean and disinfect spaces and dispose of bodily fluids according to bloodborne pathogen regulations.
• Restock, sort, count, fold, and carry linens; wash, dry, and fold laundry; make beds and change linens.
• Inventory and restock housekeeping carts and replenish supplies in common areas.
• Move light furniture; clean residential and facility spaces, including floors, furnishings, windows, restrooms, offices, and storage areas.
• Empty and sanitize wastebaskets and transport trash and waste to disposal areas.
• Report maintenance needs or complete work orders, and turn in lost-and-found items to a supervisor or reception desk.
• Attend monthly in-service programs and annual employee training, and complete annual employee health screening in accordance with policies and procedures.
• Follow safety protocols and ensure departmental compliance with corporate, state, and federal safety guidelines.
• Perform duties required for emergency drills and situations as outlined in the Disaster Response Playbook.
• Follow assigned work schedules and accurately use the time and attendance system.
• Work harmoniously with coworkers and other departments, interact kindly with residents and clients, and respect their rights and privacy.
• Use sound safety judgment, and report or correct potential or actual hazards.
• Train employees, plan, assign, and direct work; assist with performance appraisals; monitor time and attendance; and address complaints and resolve problems.

Benefits

• Medical, dental, and vision coverage for employees and dependents.
• Flexible spending account and Employee Assistance Program.
• 403(b) retirement plan with an 8.5% employer contribution after one year of employment when the employee contributes 4% or more.
• Free employee meals.
• 10–20 vacation days based on tenure and 11 paid holidays, including the employee's birthday.
• Five days of sick leave after 90 days of employment, with accrual up to 90 days.
• Education assistance for qualified employees pursuing Certified Nurse Aide (CNA) certification.
• Access to online training courses through Relias.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED