Housekeeping Supervisor | State College Townplace Suites

SHANER•Ferguson Township, PA

2d•Onsite

About The Position

Shaner Hotels has an amazing opportunity with State College's newest addition, State College TownePlace Suites by Marriott. This 89-room all Suite accommodations is located just minutes down the road from the State College Regional Airport, and the Nittany Valley Sports Centre. Each suite will feature fully equipped kitchens, modern workspaces, and comfortable living spaces. Located in the heart of Happy Valley, if you are looking to jump-start your hospitality career, Shaner Hotels is the place to be.

Requirements

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Nice To Haves

some college preferred
Bilingual English/Spanish a plus

Responsibilities

Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.
Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.