Front Desk Supervisor | State College TownePlace Suites
About The Position
Shaner Hotels has an amazing opportunity with State College's newest addition, State College TownePlace Suites by Marriott. This 89-room all Suite accommodations is located just minutes down the road from the State College Regional Airport, and the Nittany Valley Sports Centre. Each suite will feature fully equipped kitchens, modern workspaces, and comfortable living spaces. Located in the heart of Happy Valley, if you are looking to jump-start your hospitality career, Shaner Hotels is the place to be. Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Requirements
- Minimum one year experience in a similar position.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent.
Nice To Haves
- Prior supervisory experience a plus.
- Some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Responsibilities
- Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards.
- Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
- Handle guest complaints ensuring guest satisfaction.
- Assist staff with their job functions to ensure optimum service to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
