NAVY LODGE HOUSEKEEPING SUPERVISOR-FULL TIME W/BENEFITS

NEXCOM•Jacksonville, FL

About The Position

The Housekeeping Supervisor serves as a working supervisor for the Navy Lodge Housekeeping Department, supervising Housekeeping Attendants and Housekeeping Leads while also performing day-to-day housekeeping duties. The role is responsible for housekeeping operations, guest service, lobby appearance, and related administrative work, ensuring Navy Lodge standards are met throughout guest rooms and public areas. The supervisor may also oversee breakfast personnel and is scheduled to work all shifts, including holidays. The position includes hiring or recommending hires, training, scheduling, assigning and evaluating staff, monitoring work quality and productivity, handling performance and timekeeping matters, and preparing and verifying payroll information. The supervisor manages departmental budgets and supplies, maintains inventories and storerooms, coordinates repairs with Maintenance and lodge leadership, and ensures compliance with applicable OSHA and Navy Lodge procedures. The role is responsible for guest room and facility cleanliness, guest requests, key and lost-and-found accountability, and maintaining a clean and safe work environment. The supervisor works under the Navy Lodge General Manager or Executive Housekeeper and may maintain continuity in the General Manager’s absence or serve as Manager on Duty when assigned.

Requirements

High school graduate or equivalent.
No experience is required.
Ability to perform moderate physical effort, including moving furniture and using hand or lightweight powered cleaning equipment.
Work all shifts, including holidays, as scheduled.
Obtain certain certifications as necessary in connection with job duties.

Nice To Haves

Housekeeping experience, including leader or supervisory experience, is preferred.

Responsibilities

Supervise Housekeeping Attendants and Housekeeping Leads and perform day-to-day housekeeping duties.
Oversee housekeeping operations, lobby appearance, guest service, administrative operations, and cleaning of guest rooms, public spaces, outdoor spaces, and other assigned areas.
Supervise breakfast personnel.
Communicate with Navy Lodge personnel and the chain of command about operations, guest issues, and situations requiring immediate attention.
Ensure efficient and economical cleaning and maintenance methods are used and required cleaning materials and linen are available.
Hire or recommend hiring Housekeeping Department associates.
Train associates using Navy Lodge training standards and answer questions about policy, procedure, and directives.
Schedule and assign work, check quality, monitor productivity, motivate staff, and encourage development.
Develop performance standards and evaluate associates’ performance; handle disciplinary actions, performance reviews, and timekeeping.
Prepare and verify departmental payroll information.
Inspect rooms daily to ensure Navy Lodge standards are met and preventive maintenance repairs are completed.
Initiate work orders for repairs in guest rooms or public areas and review them with Maintenance and the Executive Housekeeper or Navy Lodge General Manager.
Check vacant rooms for condition and possible unauthorized occupancy and report discrepancies to the front desk and Navy Lodge General Manager.
Maintain security of guest rooms and assigned pass keys, including logging keys in and out and immediately reporting lost keys to the General Manager.
Maintain the upkeep and cleanliness of Navy Lodge facilities and work areas.
Greet and welcome guests and provide outstanding guest relations.
Respond to guest requests and housekeeping inquiries or refer issues to the General Manager.
Manage the departmental budget for guest supplies, linen, towels, labor, and other expenses; monitor monthly staffing and supply expenses.
Maintain inventories of guest and housekeeping supplies, order replacements, and record delivery of ordered supplies and equipment.
Keep storerooms clean and orderly.
Ensure operating procedures comply with state and federal regulations concerning OSHA and the Navy Lodge Program.
Control housekeeping keys and lost-and-found property and maintain required records.
Control uniform inventory and ensure approved uniforms and name badges are worn and maintained properly.
Develop work schedules, ensure they are followed, and keep the Navy Lodge General Manager informed about work status, assignments, and problem areas.
Maintain continuity in the General Manager’s absence and act as Manager on Duty when assigned.
Maintain a clean and safe environment.
Obtain certifications as necessary to perform job duties.
Perform other related duties as assigned.