Housekeeping Supervisor at Lodge 30a

THE ST JOE COMPANY•Santa Rosa Beach, FL

1d•Onsite

About The Position

The position of Housekeeping supervisor is responsible for overseeing the work of housekeeping staff and ensuring that the establishment and its facilities are kept clean and tidy throughout shifts. This role is responsible for enforcing staff compliance with established safety and sanitation policies.

Requirements

Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Ability to read, write, speak, and communicate in basic English preferred
Previous experience in a supervising position preferred
2 years of housekeeping experience preferred
Detail oriented and thorough
Ability to remain discreet and respect the privacy of guests
Ability to perform consistent work to the highest of standards
Ability to interact with guests in a pleasant friendly way
Ability to lead a team effectively and efficiently
Advanced knowledge of housekeeping operations
Ability to retain and enforce safety procedures
Advanced knowledge of cleaning operations
Advanced knowledge of sanitation operations
Ability to solve conflicts individually
Strong communication skills
Strong organizational skills
Exceptional time management skills
Ability to be proactive in carrying out and overseeing the completion of assigned duties
Ability to operate Microsoft Word proficiently

Nice To Haves

Workplace Hazardous Materials Information System (WHMIS) is an asset

Responsibilities

Inspect all rooms to ensure they are in compliance with company standards.
Supervise housekeepers and assist as needed.
Maintain a high morale amongst the housekeeping team.
Ordering of the needed products for housekeeping services
Oversee daily operations.
Assists housekeeping supervisors and housekeeping manager.
Establish and educate staff on cleanliness, tidiness, and hygiene standards.
Motivate team members and resolve any issues that occur on the job.
Respond to customer complaints and special requests.
Monitor and replenish cleaning products stock including floor cleaner, bleach, and rubber gloves.
Participate in large cleaning projects as required.
Respond to emails, phone calls, and guest inquiries as representation of the housekeeping department.
Ensure rooms are kept from hazards or safety violations.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Record and keep data regarding work assignments, and also prepare reports on a routine basis.
Responsible for issuing work equipment and supplies to the housekeeping staff/workers.
Makes recommendations to improve service and ensure more efficient operation.
Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
Deliver and retrieve items on loan to guests e.g. iron and ironing boards.
All other duties as assigned.