Housekeeping Supervisor | Airlie Hotel + Conference Center | Warrenton, VA

PM Hotel Group•Warrenton, VA

11h•Onsite

About The Position

The Housekeeping Supervisor oversees the daily operations of the housekeeping department, ensuring hotel standards for cleanliness and guest satisfaction are met. This role involves managing staff, inspecting rooms and public areas, maintaining inventory, and handling guest requests and complaints. The position also includes secondary functions related to laundry operations and requires adherence to hotel policies and safety regulations. This role is an opportunity for career and personal development within the property team and the Modus Hotels' community.

Requirements

Knowledge of proper cleaning techniques, requirements and use of equipment
Knowledge of safe and proper chemical handling
Ability to maintain hotel standards, policies and procedures
Ability to prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.
Ability to endure working area of high temperatures with accumulations of lint
Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines.
Punctuality and regular and reliable attendance.
Interpersonal skills and the ability to work well with co-workers and the public.
Demonstrated ability to train staff and ensure high level of customer service.
1 year(s): Room Attendant

Responsibilities

Verify room status on AM report; report discrepant rooms; prioritize and update status of check-out rooms.
Distribute assignment sheets to designated staff. Maintain accurate records of assignments for security.
Communicate additions or changes to the assignment sheets as they arise throughout the shift.
Conduct regular inventories of supplies and assist with purchasing decisions.
Check room attendant’s closet for proper supplies, neatness, cleanliness or mechanical problems.
Inspect rooms cleaned by room attendants using designated checklist to ensure rooms are up to hotel standards and follow up with necessary corrections.
Check vacant rooms, verify status and update status of discrepant rooms throughout shift as well as check DNR rooms for status.
“Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure attendants have changed sheets. Council when necessary.
Inspect public areas, restrooms, meeting and office space for cleanliness utilizing designated checklist.
Complete work orders for maintenance repairs and submit to housekeeping. Contact maintenance directly for urgent repairs.
Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
Monitor and handle guest complaints to ensure guest satisfaction.
Provide feedback on staff performance to manager as well as report any disciplinary problems.
Document pertinent information in departmental log book.
Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action necessary.
Check PM reports for accuracy and completeness. Complete night counts in accordance with departmental standards.
Manage staffing needs based upon business levels.
Manage the receipt and distribution of deliveries of supplies, linens, etc.
Effectively communicate with other departments throughout the shift.
Knowledgeable of hotel fire and emergency procedures.
Adhere to Lost and Found and Key Control policies.
Successful completion of the training/certification process.
Assist the operations of the Laundry Attendant including Washer and Dryer.
Use cleaning chemicals according to OSHA regulations and hotel requirements as well as adhere to all health department, sanitation and safety regulations.
Check the working condition and cleanliness of laundry and dry cleaning machinery and equipment as well as monitor usage of chemicals and water to maximize consumption.
Separate soiled linens, terry, etc. and sort all stained/damaged items and determine status for rewash or discard. Maintain continuous inventory of items discarded. Make sure to remove all debris on floors after sorting.
Place items in laundry machine by weight and add designated chemicals for specified time periods. Remove when done and inspect for cleanliness before placing in linen carts.
Place items in dryer for specified time/temperature.
Fold Laundry in an effective and timely manner to avoid wrinkling.
Remove lint and debris from dryer filters and change filters, maintain cleanliness throughout work area, remove trash, and breakdown/clean work areas/equipment upon conclusion of shift. Use designated chemicals/supplies to clean laundry room.
Maintain cleanliness and organization of supply/storage closets and restock as necessary.
Make up cribs and rollaway beds.